IT Customer Support Specialist

Job Title: IT Customer Support Specialist

Location: RAF Cranwell

Compensation: Competitive + Benefits 

Role Type: Full time / Permanent 

Role ID: SF58699

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Specialist.

The role

As an IT Customer Support Specialist you’ll have a role that’s out of the ordinary. Based on-site at RAF Cranwell, you will provide the day-to-day interface between the customer and Babcock’s internal IT provider at their nominated site, and partner with key suppliers. The role will also act as the escalation point for all issues of an IT nature. 

Day to Day, you’ll act as the main point of contact within the customer’s HQ at an operational level, as an extension of the customer’s on-site team. This will include:

• Identifying any customer requirement for support, issue tracking, communications, resolution/escalation and local workarounds to deter contract penalties and service credits.
• Coordinating and communicating with the customer for any changes, upgrades, outages, or general updates, to ensure there is no impact to the Daily Training Programme as well as assisting with deliveries of equipment.
• Providing 2nd Line fault diagnosis and Incident management along with supporting Joiners and Leavers
• Liaising with external suppliers to ensure the service provided is fit for purpose and meets the needs of the customer.
• Ensuring compliance with Babcock and the customers’ regulations and procedures as well as ensuring company health, safety and environmental procedures are always implemented and complied with

This role is full time, 37.5 hours per week, and may involve occasional travel to other Babcock sites.

Experience of the IT Customer Support Specialist:

• Good overall understanding of IT (Strategy, Road maps, Products, Projects, Services, Processes, Applications, Infrastructure & Data) and its relationship to the business
• Strong customer service and communication skills, both written and verbal, with the ability to influence perceptions
• Ability to build effective relationships both internally and with the customer
• Good commercial awareness – considers the commercial impact of all decisions
• Demonstrable time management skills when handling several tasks at the same time

Qualifications for the IT Customer Support Specialist

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience then we would like to hear from you

Security Clearance

The successful candidate must be able to achieve and maintain <please select from the following> Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) / Counter Terrorist Check (CTC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk).

Our Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Opportunity to work with innovative technology
• Growth opportunities

Babcock International 

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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