IT Analyst

Location:

Brownhills (WS8) – West Midlands, West Midlands, United Kingdom

Salary:

£23000 – £27000 per annum + Benefits

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Concept Resourcing

Job ID:

131200952

Posted On:

07 October 2024

Job Title: Second Line Support Technician
Location: Walsall
Salary: GBP27,000 + Benefits (DOE)

Join our clients team as a Second Line Support Technician in Walsall. If you’re skilled in technical support, problem-solving, and have excellent communication, we want to hear from you.

This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will also be required.

Responsibilities:

* Provide second line support for all our clients technology systems.
* Support colleagues with hardware, software, and IT queries.
* Identify, diagnose, and resolve incidents within SLAs.
* Release changes to the estate and onboard new solutions.
* Collaborate with third parties for new store openings and system support.
* Monitor system jobs, respond to alerts, and complete root cause analysis.
* Offer suggestions for improving support services.
* Install, remove, and record movement of technology equipment.

Requirements:

* 3+ years’ experience in a similar role.
* Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
* Strong troubleshooting skills and ITIL understanding.
* Excellent documentation skills and IT security awareness.
* Flexible working hours and occasional travel may be required.

If you’re ready to excel in a challenging yet rewarding role, apply now!

IT – ANALYST – ENGINEER – 2ND LINE – SUPPORT – SERVICE DESK – 365 – MICROSOFT OFFICE – SQL – OFFICE – INFRASTRUCTURE – NETWORKS – ITIL

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