Internship Customer Advisory – How BTM tooling connects to customer advisory engagements

Job title:

Internship Customer Advisory – How BTM tooling connects to customer advisory engagements

Company:

SAP

Job description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.PURPOSE AND OBJECTIVESThe adoption of our end-2-end solution portfolio is important in our strategy of turning our customers into intelligent enterprises and move them to the cloud.Today we have an isolated silo-focus on solutions. A stronger focus on end-2-end solution adoption is required at our customers, and in order to do so, we need a long(er) term engagement. Therefor SAP introduced Next Level Adoption and Consumption, and are we strongly investing in tools, techniques and processes to get more grip on the customer value journey. Both in the presales phase as in the post-sales phase. An important element in that engagement is the focus on enterprise architecture, in order to build a phased business, process and solution roadmap.Building these solution roadmaps and driving the adoption is always customer specific, and requires significant presales effort and a different type of engagement. And these engagements from a customer advisory perspective have typically two angles, being the application landscape angle (business and solution capabilities) and process angle (end-2-end processes). Both parts of the overall architectural engagement with prospects and customers, as depicted in our architectural framework (metromap, see below), where we have different steps in the journey to come from business strategy to solution architecture..EXPECTATIONS AND TASKS· We need a clear assessment on what the right process is for our Customer Advisory in the customer value journey, and what the role of presales can be in that process.· We need a clear assessment on what the right context and criteria are for our Customer Advisory organisation to decide on what tools to deploy, and what’s the best timing to deploy these in the customer value journey.· We need insight in how new tools can help in creating that insights, and who needs what tool in which phase of the process, and how we can secure the availability· The research is aiming in building a model where we bring these elements together (tool, timing, purpose, buying cycle, stakeholder, engagement-type, etcetera)· Preferably we also want a view on how we can monitor that process, using dashboarding.· And last but not least, what is the explicit role of customer advisory in the process, the usage of tools, the monitoring and the customer engagement cycle.· And preferably we also would like to have a view on how we can show the added value of these tools as part of engagements in our experience center.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIESThe internship is a master project.Required skills are:· Academic level, preferable industrial engineering, management science, marketing or technology· Broad knowledge in the area of business processes, from supply chain to finance· Knowledge on information technology, and ERP software, preferably familiar with SAPPreferred skills are:· Outgoing, strong in communication· Committed, hard worker, team-player· Native in Dutch, fluent in English· Data analytics / intelligence, dashboarding​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 413199 | Work Area: Presales | Expected Travel: 0 – 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Expected salary

Location

‘s-Hertogenbosch, Noord-Brabant

Job date

Thu, 12 Dec 2024 23:42:16 GMT

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