International Retail Operations Project Manager (EMEA)

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

International is lululemon’s fastest growing business area, across three regions (Mainland China, Asia Pacific and EMEA). Fueling our international growth is a declared strategic imperative for delivery of our 2030+ enterprise goals. The International Operations team plays a critical role in the realization of this growth by driving programs, initiatives and critical capabilities which span all three regions. The mandate of this role is to lead cross-regional retail operations projects, from discovery/design phase through to implementation and operationalization, in partnership with regional teams and global stakeholders.

core responsibilities

• Develop and design frameworks, programs & solutions that enable our international lululemon stores to achieve regional growth objectives
• Project manage complex cross-regional retail operations projects: manage roadmaps and timelines, prioritize work, communicate progress, identify risk, manage budgets, and ensure high quality deliverables
• Lead large cross-functional teams (comprised of both regional and global function stakeholders) to design and deliver projects that support the retail growth of international regions
• Analyze and process datasets to identify trends, discover insights, and inform clear recommendations which drive decision making from senior leaders
• Drive discovery efforts to frame challenges and develop recommendations grounded in operational insight
• Enroll retail leadership and partners in the vision, strategies and tactics to bring programming to life
• Lead change management for relevant retail operations projects: identify impacts, assess readiness, and develop change management strategies
• Influence and align senior stakeholders across global markets to drive strategic project outcomes
• Drive enhancements of operational practices to improve retail KPIs
• Sustain improvements through measurement, tracking and iteration of international retail operations projects

qualifications

• 5+ years of retail leadership or retail operations experience required
• 3+ years of project management experience required
• International retail leadership/retail operations experience strongly preferred
• Project Management Certification strongly preferred
• Experience leading large-scale strategic programs with proven execution skills
• Experience leading diverse, highly cross-functional teams and driving objective-focused facilitation
• Exceptional interpersonal, presentation and communication skills, with proven ability to build relationships at all levels and present skillfully to senior leadership
• High level of judgement in the application of operational change principles
• Proactive self-starter, with proven ability to create strategy and structure which fosters decision making and delivery to timelines
• Expert in project management tools including Microsoft Powerpoint, Microsoft Excel and Smartsheet

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

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