Internal Applicants Only – Student Services Administrator

Job title:

Internal Applicants Only – Student Services Administrator

Company:

Cardiff University

Job description

School / DirectorateSchool of Law and PoliticsAdvertThis post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.Internal Applicants Only – Student Services Administrator
School of Law and PoliticsThe School of Law and Politics is seeking to fill a post on its Student Services team, supporting the administration and providing direct support and answering student enquiries to students. This post will provide a professional administrative support to teaching and students in the School, providing particular support and guidance on student attendance, extenuating circumstances and academic appeals processes. The post-holder will need substantial experience of working in an administrative role, ideally within an education or Registry type role.This post is full-time (35 hours per week) and fixed term until 31st December 2025.Starting salary: £27,344 per annum (Grade 4), with annual increments up to £30,505 per annum (final salary at top of grade). Appointment will normally be made at the bottom of the scale.This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.Closing date: 12 January 2025External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.Post Reference Number19489BRJob DescriptionKey Duties

• Provide detailed advice and guidance on student administrative processes and procedures (in the areas of attendance, extenuating circumstances, and academic appeals relating to LAWPL programmes) to internal and external customers (staff, students, or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
• Collaborate with others to make recommendations for developments of established processes and procedures.
• Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
• Perform a variety of administrative duties to support the team and department achieve its objectives, such as:
• Co-ordinate student monitoring processes for LAWPL students.
• Coordinate extenuating circumstances arrangements for LAWPL students.
• Gather and analyse data so that informed decisions can be made, establishing basic trends and patterns in the data, and providing reports and recommendations for management.
• Instruct and guide colleagues across the University and within LAWPL programmes, providing support as required.

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours or local equivalent.

Salary Range Max.30,505GradeGrade 4Salary Range Min.27,344Job CategoryAdmin / ClericalAdditional InformationHOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLEWe want to support and develop you in the role, using a combination of the following to help you reach your full potential.1. Regular one-to-one meetings with your team leader.
2. An experienced and supportive team around you.
3. Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
4. A staff mentoring scheme.
5. Support to learn Welsh or to update language skills.Career PathwayAdministrative SupportPerson SpecificationWe want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in supporting students with programme attendance and extenuating circumstances, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criterion by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.Please save your supporting statement in a separate document with the title [YOURNAME-19489BR-JOB TITLE] and attach it to your application in the recruitment system, available here.Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).Essential Criteria1. Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student attendance, extenuating circumstances, and academic appeals processes.
2. Evidence of a good standard of numeracy and IT literacy.
3. Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
4. Ability to gain specialist knowledge of administrative processes and regulations relating to student attendance, student cases, extenuating circumstances and academic appeals for LAWPL programmes.
5. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
6. Ability to advise and influence key stakeholders in your area of work.
7. Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
8. Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
9. Ability to work unsupervised to deadlines, planning, setting, and monitoring your priorities and those of the team.
10. Evidence of attention to detail in administrative processes.Desirable Criteria1. Experience of working in a similar role or environment, e.g. Higher Education.
2. Ability to speak/understand Welsh or a willingness to learn.
3. Specialist knowledge of undergraduate engagement and extenuating circumstances processes.
4. Experience of using the SIMS student records database, Learning Central and School Management System

Expected salary

£27344 per year

Location

Wales

Job date

Sun, 05 Jan 2025 05:41:56 GMT

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