Insurance Team Leader – 10-month temporary contract

Job title:

Insurance Team Leader – 10-month temporary contract

Company:

American Express

Job description

Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.Amex Asesores de Seguros is a sales team in charge of providing service, coverages, and an extra piece of mind to our customers. Our internal team manages insurance acquisition providing advice, claims support and customer service putting our customers in the middle.Together with the Insurance Central Team we develop and implement projects related with FEE products (online and offline) & NAC coverages, the “non – additional cost” insurances’ package included in all American Express Cards.Also, we work very closed with Acquisition Cards Team to manage the selling of FEE insurances to our customers, as well as with Marketing/Product Team for NAC coverages and the integration of FEE insurance in Cards.This is an opportunity to work in a dynamic team and learn about different projects and initiatives. Highly recommended for those who are seeking self-development and career growth expanding the knowledge about new American Express areasWhat do we expect from you?Main Responsabilities

• Team leader based in two pillars; FEE insurances & NAC coverages.
• Project Management and Central Team Spanish market representative.
• Design sales and offer strategy for the Digital channel and execute together with Cards Team.
• LOB collaboration in new projects as part of ICS Integration by leading insurance sales within GCS team.
• Growth the AMEX Customer engagement by creating insurance products or offers providing advice and support to Acquisition Team.
• Data analysis, trend, and reporting. Presentations for Senior Leaders.
• Direct contact with carriers and partners.
• Marketing material review, quality process and results monitoring.
• Governance; PRSA’s, TLM’s together with Business Enablement team, Compliance testings and reviews, audits, etc.
• Motivate with empathy and support internal team.
• Formal complaints supervision.
• Working hours: M-T from 8:30 to 18:00 and F from 9 to 15.

Minimum Qualifications

• Leadership & negotiation skills and resilience.
• Excellent communication skills and customer focus.
• Analytical and organizational skills.
• Teamwork in a digital environment, driven by objectives, ambitious and communicative.
• Customer service oriented.
• Fluent oral and written English.
• Used to work on a goal-driven & global environment.

Preferred Qualifications

• Background working in Insurance.
• Previous experience managing people (at least 1 year).

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary

Location

Madrid

Job date

Sat, 14 Sep 2024 22:15:09 GMT

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