Insights Specialist – Brand & Design

Job title:

Insights Specialist – Brand & Design

Company:

Nilfisk

Job description

Insights specialist for Nilfisk Brand & Design insights teamDo you get excited by the idea of turning customer insights into product and solution designs and experiences that are so customer centric that users get the feeling, they were designed for them?So do we in Nilfisk’s Brand & Design Insights team. And now there is a perfect opportunity for you to join us as our new Principal Insights SpecialistWe are looking for a senior insights profile to reinforce our ambitious team in developing first class insights to inspire, qualify and drive truly customer centric product and solution innovation.You will join a team whose role is to be a trusted business partner that inspires and enables colleagues to develop products, services, and communications with customers at the centre. We coach, question, research, and advice in matters ranging from product features to strategic questions.At Nilfisk, customer centric innovation is more than just a token headline in a strategy document. It is something we practice rigorously – led by our insights team as key instigators and enablers.Your new jobWe believe, we have got an exciting and diverse job lined up for you, but we will let you be the judge.Your role will be to facilitate customer centric decision making, spanning wide from hands-on research – planning, executing, analyzing, reporting studies – to providing strategic advisory to senior stakeholders.You will get to work full circle with insights-led product innovation, facilitating customer centricity end to end. You will explore and uncover needs and be a driving force in inspiring and qualifying ideation, concepts and final product designs and features rooted in deep insights about what matters most to customers.Your scope of work will range from in-depth ethnographic user research uncovering the small details that makes the big difference to trend studies identifying future innovation opportunity spaces.You will get to travel to do deep dive research among a wide array of B2B customers in almost every imaginable business sector, primarily in our European and North American markets.You will get to deep dive and connect the dots across the full spectrum of customer needs, pain points and value drivers ranging from the day-to-day product users to top level decision makers.You will act as a trusted business partner enabling customer empathetic decisions rooted in deep insights about what drives value for our customers and represent potentials for our business in close collaboration with your stakeholders within Design, Product management, Marketing, Sales, Sustainability and many more.Across projects you will harvest the most brightly shining insights gold nuggets to build themed frameworks and to expand and enhance our ever-evolving foundation of business-relevant customer insight to draw on for decision-making.As a team we are consistently curious and open to pushing the boundaries – challenging, refining and exploring new our ways of working and to optimize our ability to meet the needs of our stakeholders and drive customer centricity. You will thus get to develop methods and approaches to gathering and implementing impactful insights inspiring new ways of working and thinking, both in the team and in our collaborations with our stakeholders.Your new teamYou will be located in our new head office in Nordhavn Copenhagen. You will report to the Head of Brand & Design Insights, Martin Troelsgaard, and join two experienced senior insights colleagues in the team with a burning passion for user research and driving customer centricity.We are a small team, but we punch above our weight class as key influencers and action facilitators for business-critical decisions. We strive to have the same empathetic approach to our stakeholders as we have to our customers. We always seek out pragmatic solutions and we engage with our colleagues and stakeholders with integrity, curiosity, and respect for each other’s disciplines.We take our role very seriously and we pride ourselves of striving to doing consistently great stuff – yet always on the lookout for how can do it even better. You will become part of a team, where your ideas and initiatives are appreciated, and where you will receive trust and responsibility from your manager.Lastly – and maybe most importantly of all – we are team that want to have fun together and with our colleagues, enjoying doing what we do!We value the experience you bringWe imagine that you bring 5+ years of experience in an agency or corporate insights management function, where you have worked with qualitative research methodologies and user/design research.

You might also have experience and expertise within Design thinking and similar approaches to insights led innovationAn important part of your work will be to facilitate and drive insights-based decisions and action in close collaboration with your stakeholders from many different professional functions, countries and cultures. On a personal level, we look for a team player that is curios and empathetic towards customers and stakeholders. We also imagine that you are a motivated self-starter and instigator with the mindset of a trusted advisor and strategic business partner towards your stakeholders.Your expertise and experience outweigh your education; however, we imagine that your educational background could be within Anthropology, UX design/research, Sociology or Psychology.Why join us?
Joining Nilfisk, you will become part of a culture where you have the freedom to speak your mind and do what you do best! We encourage all employees to challenge ideas and concepts, so we can find the best solution possible.At Nilfisk, we know that amazing people make amazing companies. You will join a company culture with a lot of freedom and trust, and where we have a growth mindset. At Nilfisk, it’s OK to make mistakes, if you learn from them. Further, we want you to question ideas and speak your mind, so we can, together, find the best solutions. If you are ready for this, we would be keen to hear from you.Interested?If this sounds like a good next step in your career, then apply as soon as you can. If you have questions before that you are welcome to contact Martin Troelsgaard, Head of Brand & Design Insights at +45What happens with your application?
We will look at your application after the deadline and contact you for a phone interview if relevant. Hereafter, if there is a mutual match, we will invite you to an interview with the hiring manager. The 2nd interview will be with an HR representative together with the manager, where the focus is on a feedback session on a personality assessment and a case. The 3rd and final round of interviews will be an informal interview with the manager’s manager.Let’s create a cleaner future togetherCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change?Let’s create a cleaner future togetherClean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.Job applicant FAQDo you have questions regarding the recruitment process or alike? Please visit our .

Expected salary

Location

København

Job date

Sun, 03 Nov 2024 00:59:10 GMT

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