Inside Sales Representative in Langenfeld, Germany

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

The job

The Inside Sales Representative will provide inside sales support in Europe, Ukraine, Central Asia, the Caucasus and the Middle East, in addition to assuming direct responsibility for some accounts in the Territory. Responsibilities. This is a limited contract for one year as maternity leave cover.

Responsibilities

• Support the regional sales team, providing administrative support in areas such as pricing, contracts, quality claims, and opportunity management etc.

• Manage distributor accounts in Europe, Ukraine, the Caucasus and Central Asia.

• Develop and utilize a territory management plan for directly managed accounts

• Provide Voice of Customer feedback including product quality, performance and service issues and concerns

• Actively participate in the demand planning process for the territory

• Help provide sales analysis data to external sales team.

• Engage effectively with SFDC and opportunity management process.

• Process and, through effective interaction with other functional departments, ensure resolution of all customer enquiries.

• Be Pro‐active in discussions with customers – Use consultative selling techniques to help drive sales and new marketing initiatives.

• Build trust with channel partners to enable capture of accurate and complete data to support OM and CRM systems.

• Proactive customer engagement documented in call reports.

• Attend sales meetings, report on market situation.

• Be familiar with Performance Films product range and be able to discuss product features, benefits and applications

• Negotiate/manage pricing requests, payment terms and other variables as required.

• Ensure distributor agreements are in place and updated as required

• Actively participate in demand planning process

• Monitor and assist with customer training needs.

• Conduct desk-based research to explore new market opportunities. Seek insights on market dynamics, competitor activity, pricing, etc. and share this information via call reports and SFDC posts

Education

• BS/BA in business related discipline preferred • Previous inside sales or customer service experience essential • Experience with CRM and other sales systems and tools Traits: Service focused, tenacious, Inquisitive, etc.

Competencies

• Fluent in English & Russian (verbal and written) and preferably one other European language

• Must be able to work in a fast-paced environment and handle multiple, competing priorities with a sense of urgency

• Ability in networking across large, matrix organizations

• Excellent written and verbal communication skills

• Strong organizational skills

• Enthusiastic and motivated to create opportunities for Performance Films and to leverage the strength of the brand in the territory

• Self-starter able to operate with minimal supervision and a strong ability to drive to results

• Strategic thinker

• Good presentation skills

• Results oriented and proactive

• Team player and collaborative Honest and ethical Experience and/or knowledge of window film/ glass and glazing/ automotive accessories would be beneficial

• Familiarity with B-2-B marketing

• Meeting and Exceeding Customer Expectations

  Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day