INFRA & OPERATIONS MANAGER – BRUSSELS

Job title:

INFRA & OPERATIONS MANAGER – BRUSSELS

Company:

iSTORM

Job description

Hier zoek je mee op onze website. Zoek je vacatures? Gebruik de zoekbalk op onze homepage.INFRA & OPERATIONS MANAGER – BRUSSELSBruxellesIAndere sectorenFunctieomschrijvingYour main responsibilities:The ICT Infra & Operations Manager will have the following responsibilities:

• People management: Acting as the direct supervisor for ICT HelpDesk Agents, ICT Application Support Agents, ICT Field Support, and ICT Support Engineers.
• Supplier management: Monitoring and coordinating the activities of various external service providers in terms of contracts, billing, and operational follow-up.
• Project management: Managing or collaborating on department-specific or cross-functional projects within the company.
• Technical architecture management: Ensuring the consistency of infrastructure services, their alignment with departmental and company strategy, and their technical upgrades.
• Operations management: Coordinating support processes, including both internal (Service Desk and other support lines) and external (suppliers) activities.
• Quality management: Actively contributing to the continuous improvement of services and ensuring compliance with the quality system.

More specifically? People management:

• Recruiting, onboarding, and training (or organizing the training of) new employees on regulations, work procedures (ISO), methods and IT tools, and job content.
• Developing employee skills: monitoring, evaluating, and enhancing their knowledge and competencies.
• Defining development and training paths for team members in line with the strategic plan, and organizing their continuous training.
• Monitoring employee development and conducting annual performance reviews for each team member.
• Setting individual objectives for team members, ensuring alignment with departmental goals and the competency development plan.
• Evaluating employee performance and providing regular feedback.
• Motivating employees and helping them identify ways to optimize their performance.
• Actively contributing to team dynamics.
• Leading and facilitating change within the unit in coordination with the ICT Director.
• Managing the unit’s activities to ensure adequate staffing levels for operational support within the allocated budget.
• Ensuring the well-being of team members.

Supplier management:

• Ensuring proper operational follow-up with various ICT suppliers/partners.
• Ensuring compliance with contractual obligations from ICT suppliers/partners.
• Monitoring billing processes for ICT suppliers/partners.

Activity coordination:

• Distributing tasks among the unit’s different service providers and monitoring activity continuity.
• Ensuring rigorous tracking of Service Desk activities and objectives.
• Identifying opportunities for infrastructure development, improvement, or rationalization, and organizing implementation.
• Identifying opportunities for the improvement or rationalization of IT hardware (PCs, peripherals, etc.) and coordinating deployment.
• Participating in defining and monitoring performance indicators for the unit.

Quality management:

• Defining and clarifying processes and procedures for the unit.
• Preparing for and overseeing audits.
• Proposing corrective actions based on internal, external, and audit feedback.
• Continuously improving services to ensure customer satisfaction.
• Participating in the department’s budget planning and monitoring.

Profiel Required skills:Technical skills:

• Expertise in IT system architecture and infrastructure management within the company.
• Strong understanding of internal cross-functional processes.
• Excellent knowledge of project management methodologies and tools.
• Proficiency in written and spoken French, good command of English, and a passive understanding of Dutch.
• Strong practical knowledge of the IT tools and software used within the company.
• In-depth understanding of IT architecture principles.

Soft skills:

• Ability to motivate a team.
• Solution-oriented and customer-focused.
• Pragmatic and analytical mindset.
• Organizational and time management skills.
• Ability to take a holistic view.
• Attention to detail and thoroughness.
• Strong interpersonal skills.
• Team spirit, involvement, proactivity, and dynamism.

Education and experience:

• Master’s degree in Computer Science or related field.
• At least 2 years of experience managing a team.
• At least 5 years of experience in project management and development.
• At least 5 years of experience in IT infrastructure and security project implementation.

Organisatie- en afdelingomschrijvingAre you passionate about managing in alignment with a quality system and departmental strategy while continuously improving the IT framework?Does overseeing project management, technical architecture management, and related operations resonate with you?At the heart of the company, a leader in External Prevention and Protection Services at Work, values such as innovation, excellence, efficiency, respect, and above all, team spirit are essential. Thanks to these strong values, the company works every day to ensure the health, safety, and well-being of over 270,000 workers in Belgium.As part of this commitment to constant quality, the IT department-particularly its ICT (Information and Communication Technologies) branch-is currently seeking an ICT Infra & Operations Manager to strengthen the team. Aanbod

• A fulfilling role within a dynamic, professional, and supportive team.
• A company committed to providing opportunities for personal and professional growth.
• An attractive and evolving salary package as employee in an organization that invests in developing its talent, providing the right tools to succeed.

INFRA & OPERATIONS MANAGER – BRUSSELS Vacature informatieRef nummer: 142427Specialisatie: IT – functioneelContract type: Vast contractWat is mijn reistijd?iStorm verenigt talent en werkgever. Naast gespecialiseerde rekrutering bieden we ook een ruim gamma aan HR-diensten aan via onze samenwerking met Select Group.

Expected salary

Location

Bruxelles

Job date

Wed, 23 Oct 2024 22:34:04 GMT

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