• Contract
  • Italy
  • Posted 1 month ago

United Nations


Within delegated authority, the Information Systems Officer will be responsible for the following duties:

  • Plans and directs major information systems projects within the DSAU, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of the more complex systems.
  • Develops technical specifications for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received.
  • Develops and recommends strategies to implement global information systems projects originating out of the DSAU;
  • Develops, implements and monitors information systems standards, guidelines and procedures.
  • Develops detailed systems and other functional specifications and user documentation for system as required.
  • Provides specialized advice to users, analyzing users’ requirements and translating these into new information security systems; determines application systems integration and linkage issues.
  • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
  • Develops training materials, operating and user manuals; trains staff in assigned systems.
  • Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible.
  • Researches, analyses and evaluates new technologies and makes recommendations for their deployment.
  • Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc.
  • Provides professional leadership and work direction for the team within the Unit, develops the yearly work plan, mentors and supervises and provides guidance to the personnel of the team.

Internetworking & Infrastructure

  • Leads the team in monitoring security of internetworking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment.
  • Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness.
  • Responsible for the proper implementation of backup and recovery procedures
  • Maintains a regular review of the network resources access control, data security, and server and data stores security systems.
  • Ensures all information security systems are properly configured and maintained.
  • Oversees the user access control for network resources and overall network security.
  • Handles all aspects of contract administration including the establishment of service level agreements with suppliers.


Professionalism: Knowledge of the management, design, implementation and maintenance of complex information and telecommunications systems and services; strong knowledge in the area of information security. Ability to organize and manage diverse and cross-functional groups, across geographically dispersed locations to develop and oversee large centralized or decentralized institutional systems and services; conceptual and strategic analytical capacity to understand information and telecommunications systems, service management processes, business operational issues so as to thoroughly analyze and evaluate critical ICT monitoring requirements. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


High school diploma or equivalent is required.

Job – Specific Qualification

Certification in ITIL 4.0 Specialist or ITIL 3.0 Intermediate is desirable.

Certification in COBIT5 Foundation is desirable.

Formal training in ISO 27001 is desirable.

Work Experience

At least ten (10) years of progressively responsible experience in Information Systems and Technology, Telecommunications or related area is required. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level University degree.

Experience in current information security technology and processes is required.

Experience in planning, designing, developing, implementing, and maintaining computer information systems and IT services is desirable.

Experience in Information Systems and Technology within the United Nations system or similar International Organizations is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required.

How to apply

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