Informatics Technical Specialist

Job title:

Informatics Technical Specialist

Company:

Abbott

Job description

JOB DESCRIPTION:Role PurposeHands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.Qualifications− Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines− 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.Special Skills & Knowledge− Sound understanding of diagnostics laboratory workflows and related technologies− Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories− Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable− Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently− Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheetKey Competencies− Strong verbal and written communication skills with excellent customer facing capabilities− Attention to detail and a concern for quality− Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive wayKey Accountabilities− Become a trusted advisor to customers− Identify customer needs, propose solutions, and resolve problems

− Provide feature/ product enhancement input based on customer feedback− Maintain and assume accountability for a culture of high customer service− Execute project work plans with a focus on timely completion & risk mitigation− Track and report on assigned project aspects on a regular basis− Configure and integrate products to customer specifications; deliver training− Provide customer support assistance, as needed− Revise and keep up to date, all project documents and systems of record− Participate in team and customer meetings effectivelyThe base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Field ServicesDIVISION: CRLB Core LabLOCATION: Italy
Milan : Viale Edison 110, Edison Park CentreADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 50 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Expected salary

Location

Milano

Job date

Fri, 08 Nov 2024 05:07:20 GMT

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