In-Room Dining (Room Service) Manager – Four Seasons Milan

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

We currently have an opportunity for a talented In-Room Dining (Room Service) Manager to join our iconic, Four Seasons Milano in Italy!

What you will do

Reporting into the Director Food and Beverage and work closely with the Executive Chefs and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. The In Room Dining Manager will describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. Visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

What you bring

A special talent and passion for ensuring you and your team deliver the highest of standards consistently and ensuring exceptional service and attention to our guests. 

You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. 

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

Two to three years previous experience in a line, supervisory or assistant manager position in Food & Beverage.

Working knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

Requires ability to operate computer equipment and other food & beverage computer systems.

We are looking for a special individual whom shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests. 

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant 

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Employee Recognition Programs 

Opportunities to build a successful career with global potential 

Schedule & Hours:

This position is based at the Four Seasons Milan.

This job includes flexible schedule with the ability to work all shifts, weekends and holidays. 

You must possess the legal right to work in Italy and have fluency in English and Italian.

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