ICT Workplace & Service Desk Lead
Lotus Bakeries
As our ICT Workplace & Service Desk Lead, you optimize the service delivery of our support desk. You make sure that your team gets the necessary knowledge, coaching and guidance to deliver optimal support to our end-users.Job descriptionOur support desk is the prime contact point for approximately 1.500 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.The support desk manages all ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.As ICT Workplace & Service Desk Lead:
In this role, you report to the ICT Infrastructure Manager.
ProfileReady to take our ICT Service Delivery to the next level?Do you recognize yourself in this profile? Then we look forward to meeting you! “Our working atmosphere is really unique. People are passionate about their work, hard-working and very driven to further grow & improve the business. At the same time, it is an enjoyable working environment with little stress and where everyone is willing to help each other. A perfect balance for me.”Anouck DrapsGlobal E-Commerce Development Manager Natural Foods
Belgique
Sun, 14 Jul 2024 00:36:58 GMT
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