Under the supervision of the Team Lead – Service Desk, the Junior ICT Officer – Service Desk delivers efficient and results-focused support within the ICT Helpdesk Team, serving as the first point of contact for end-users, promptly resolving general technical issues and collaborating with the ICT Service Desk team to maintain high service standards. They enhance efficient service delivery by providing initial technical support, managing incidents, and assisting with application-related tasks, with a focus on user and device management. Basic ICT services and infrastructure are actively monitored to identify and troubleshoot common issues, with complex incidents escalated to senior team members as necessary. They contribute to the smooth operation of workplace and shared ICT services, supporting organisational productivity under the guidance of senior team members.​