HR Specialist (HR Shared Services) in London, United Kingdom

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

HRConnection provides NBCUniversal employees the best support possible resulting in exceptional feedback, increased employee productivity, and stronger workplace relationships. By joining our team, you will be responsible for expanding the model globally, starting with the UK.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion) initiatives, coupled with our Corporate Social Responsibility (https://www.nbcuniversal.com/csr) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

As part of NBCUniversal’s Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal’s resources and actively contributes to NBCUniversal’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!  Our employees know that they’re just one click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies.  Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer. 

As a Program Support Specialist, HR Shared Services, you will be responsible for supporting employees and HR teams in the UK. Providing knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters.

Key Responsibilities

• Monitor, document, and respond to incoming inquiries using the HRConnection Zendesk tool

• Handle complex issues and perform deep research and analysis particularly in the space of payroll and benefits

• Synthesize and communicate information to HR partners and employees

• Oversight & execution of the HR Shared Services programmes/processes

• Develop and maintain knowledge of organisational and departmental policies and procedures.  

• Acts as the customer advocate for HR by representing the programs/processes in a positive manner.  Proactively escalates issues to ensure uninterrupted service of programmes/processes.

• Identifies trends which need additional attention and/or clarification and reports these issues to department leadership.

• Other duties and responsibilities as assigned.

• Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees

• Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience

• Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs

• Make it easy for our employees to get the information they need, when they need it

• Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence    

• Administering and executing a portfolio of HR Shared Services programs:

• You will strategically manage the program’s ongoing operation as well as execute its day-to-day processes/tasks

• You will be empowered to explore ways to continually improve the programmes/processes assigned to you and ensure that they are integrated consistently within the HR organisation.

As part of the small but mighty two-person team dedicated to supporting employees in the UK, you will be challenged to:

• Work together and as backup for each other to ensure coverage to achieve a high level of service

• Incorporate learnings of the US HRC team and adapt to a more global model

• Provide administrative support for day-to-day tasks to support the team

• Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences

The successful candidate will have exceptional organisational skills with strong attention to detail, ability to execute 5-star customer service and possess exceptional professional presentation.  The candidate will exercise excellent judgment, have a strong sense of collaboration and communication, be able to think of creative/nonlinear solutions to sourcing challenges, and be able to function in a highly confidential environment.

Desireable: prior HR experience

• Ideally experience working with HRIS/case management systems

• Desire to grow career in Human Resources

• Continuous learning mentality

• Ability to maintain a positive attitude through all situations

• A natural inclination to take initiative and find creative solutions

• Proven working experience with Microsoft Office Suite

• Superb organisational skills and time management to meet deadlines

• Phenomenal verbal and written communication skills

NBCUniversal’s policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.