Housekeeping Intern in Milan, Italy

Job Number 24148219

Job Category Management Development Programs/Interns

Location Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB DESCRIPTION

Job Title: Housekeeping Trainee

Department: Housekeeping

Reports to: Executive Housekeeper and Housekeeping Supervisors Job

Overview: to assist the Executive Housekeeper in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process.

Main Duties: Responsible for the cleanliness of the entire hotel. Specifically responsible for the cleanliness of all rooms assigned. Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives. Attendants to ensure that all tasks are carried out smoother and efficiently. Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing ect… Follows-up on all out of order rooms. Ensures correct distribution and control of master keys Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning of all such areas. Ensures that all equipment is well maintained and properly handled. Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper. Checks log books and follows up on outstanding matters. Assists in taking various inventories. Communicates to colleagues the importance to meet the customer. Ensuring the availability of the resources. Actively promotes an awareness of customer requirements throughout the organization. Ensures appropriate communication processes are established. Is constantly aware of cost savings to ensure expenses are under control. Creates exceptional guest experiences. Is responsible for the Housekeeping team members and communication with the outsourcing company.

Administrative tasks: Mini-bar control; requisition. Opportunity to work with Director of Housekeeping on staff planning, organization of the Department, quality programs such as Gallup, Mystery Shopper, cost control, budget. Opportunity to work together with Departmental Trainers on completing the Housekeeping Manual.

Operational: Ensures that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual. Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list. Liaise with F&B for special needs

Domestic Duties: Keeping all areas of the Home, including all toilets, clean and tidy. This includes washing, dusting, polishing, vacuum cleaning and sweeping as appropriate. Discussing with the resident and/or their keycarer individual rights and choices in relation to room cleaning. Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition. Where an item requires repair this should be reported to the Administrator. Ensuring that the Administrator is aware of the need for replacement materials and equipment for the satisfactory performance of the duties. Wear protective clothing in accordance with Hygiene regulations and Infection Control guidelines.

Laundry Duties: Sorting washing, load and unload machines taking care to use correct temperatures depending on types of fabric. Sluicing of linen where necessary, hand-washing of resident’s clothing as required. Ironing and pressing of clothing and linen as necessary. Sorting and folding residents clothing ready for repair and putting away

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.