Company Description
About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express Venezia at Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience.
Key Responsibilities:
Housekeeping Operations:
- Deliver fresh linen, towels, and guest amenities to guest floor pantries and Room Attendant carts as needed.
- Collect soiled linen and towels from guest rooms and service areas, transporting them to the laundry.
- Empty trash and recycling bins from guest rooms and service areas, ensuring proper disposal.
- Assist Room Attendants with the removal of heavy trash, moving furniture, or other physically demanding tasks as required.
- Stock and organize housekeeping storage rooms, pantries, and trolleys with supplies, ensuring they are always tidy and well-maintained.
- Deliver special requests to guest rooms, such as extra towels, pillows, rollaway beds, or cribs, in a timely and courteous manner.
- Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, and aims to achieve the targets set by management.
Public Area & Back-of-House Cleaning:
- Clean, dust, vacuum, sweep, and mop all public areas including lobbies, hallways, elevators, stairwells, guest corridors, and public restrooms.
- Ensure public restrooms are continuously stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day.
- Clean and polish furniture, fixtures, and decorative items in public spaces.
- Empty and clean waste receptacles in all public and back-of-house areas.
- Maintain cleanliness of back-of-house areas such as employee break rooms, offices, and service corridors.
- Clean windows and glass surfaces in public areas as scheduled or required.
Equipment & Supplies Management:
- Properly use, clean, and maintain all cleaning equipment (e.g., vacuums, floor machines, carts) and report any maintenance needs or malfunctions.
- Handle cleaning chemicals safely and correctly, following all safety data sheet (SDS) guidelines and hotel procedures.
- Monitor inventory levels of cleaning supplies and report needs to the supervisor.
Guest Interaction & Safety:
- Respond promptly and politely to guest requests, assisting where possible or directing them to the appropriate department.
- Maintain a professional, friendly, and helpful demeanor when interacting with guests and colleagues.
- Adhere to all hotel safety and security procedures, including proper handling of chemicals and reporting any hazards or suspicious activities.
Qualifications
- Process laundry by either washing, dry cleaning or pressing
- Follow procedures for the above processes
- Carefully use of laundry chemicals, solvent and spotting chemicals as instructed
- Mark all items for laundering paying attention to room numbers and sequences
- Pay particular attention to any items requiring pre-wash soaking
- Weigh all laundry prior to loading into machines
- Use laundry equipment as instructed and maintain them in a proper state of cleanliness
- Attend daily briefings with Supervisor and accomplish daily tasks as instructed
- Report to supervisors any stained or torn guest and staff laundry before beginning process of cleaning. Also report any items left in pockets or any jewelry on clothing
- Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch, shirt folded etc.
- Ensure working area is kept clean and organized
- Present guest and staff laundry as instructed
- Adhere to personal grooming and hygiene standards
- Attend meetings and training sessions as required
- Carry out valet services as needed including delivery of linen
Additional Information
- Medical Insurance, integrating Collective Labor Agreement one and extended to the family
- Ticket Restaurant
- Annual leave
- ALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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