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The Head of Managed Services will be responsible for overseeing multiple managed service functions on a specific client partnership. Scope of services will include application support, content publishing, digital marketing support through owned channels, translation services, Leads and Data as a Service (LaaS and DaaS) for partners, and customer support for end users. This role will focus on the initial design and continuous optimization of services, developing service catalogues, and implementing methodologies to foster a culture of continuous improvement and operational excellence. The role requires managing teams across diverse global locations and ensuring consistent, high-quality service delivery.
Job Description:
We are a dynamic, subscription-based startup aiming for rapid global expansion. Our mission is to deliver exceptional digital experiences and value-driven services to our partners and end-users worldwide. We are looking for a strategic and experienced Managed Service professional to lead our diverse global teams, develop and implement initial service designs, and improve plans.
The Role
As Head of Managed Services you will oversee multiple managed service areas, including application support, content publishing, digital marketing support through owned channels, translation services, Leads and Data as a Service (LaaS and DaaS) for partners, and customer support for end-users.
Reporting into the Chief Solution Officer, you will focus on the initial design and optimization of services, developing service catalogues, and implementing methodologies to foster a culture of continuous improvement .
You will manage teams across diverse global locations ensuring high-quality service delivery.
Responsibilities
Qualifications
Additional Information
Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter
#LI-Hybrid
Location:
London
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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