Head of Community Security, Safety & Support

Imperial College London


Job description
Job summary

We are seeking to recruit an innovative Head of Community Security, Safety & Support to lead a diverse and expanding Security Team. You will be committed to following the Imperial Values & Behaviours framework of Respect, Collaboration, Excellence, Integrity, and Innovation 

It is a pivotal moment for the Security, Safety and Support Team. We are looking for a candidate that I inclusive, committed and knowledgably; someone who can spearhead a new era for the service. In line with both Imperial’s academic and cultural excellence, the post holder will need to be first-in-class on not just the ‘what’, but also the ‘how’; someone who can imbue energy paired with excellence. 

The post holder will be responsible for fostering and maintaining safe secure and  the creation and maintenance of a safe and secure, and welcoming environment for 8,000 staff, 22,000 students, and visitors throughout all nine College campuses. The post holder will seek to go beyond the traditional perception of a Security Team, and entail an approachable and excellent service that is fundamental to the fabric of the Imperial College London community.

The position requires a motivational and inspiring team leader who will be able to refresh and reassess what a modern security service means. Supported by an experience Senior Management Team across the Campus Services directorate you will be required to deliver an efficient and cost-effective service to the College whilst maintaining a tailored approach to security that is suited to a Higher Education environment. This required a thorough understanding of the security landscape and how Imperial’s positioning within it can be ensured.

The post holder will be responsible for providing strategic leadership for the Community Security, Safety & Support Department which includes a dedicated team across Security Operations, ID Card Office, Postal Services, Car Parking and a Welcome Host/Receptionist Team across all College Campuses, with an annual budget of circa £6.5 million. With supplementary staff provided by an external contractor at specific sites, the post holder will also be required to engage in contract management and stakeholder relation with external partners and staff.

You will also provide support to the Director by taking on additional projects for Campus Services, as and when required.

The role will require flexibility to deal with emergencies out of hours throughout the year (including Bank holidays, College Closures, evenings and weekends) and to attend and perform duties at all Imperial College London locations.


Duties and responsibilities

  • Staff management and leadership
  • Implement strategic and innovative approaches to security and personal safety
  • Effective operations and service delivery
  • Robust risk management and legislation implementation
  • Financial Management

Essential requirements

About You

  • Security Professional or Facilities Operational Manager who has security and personal safety as part of their remit either at a major academic institution or large multi-site corporate organisation
  • Proven leader, organiser and effective team player who can inspire, motivate a team and embed the University’s values
  • Ability to deal diplomatically with a large number of staff at all levels, (Union experience beneficial) coupled with an understanding of the ethos and requirements of a major academic institution
  • Previous experience of the policy formulation, strategic planning and management of a portfolio of Security Services and Operations at a senior management level across a multi-site estate to deliver continuous innovation and improvement to standards
  • Substantial experience of strategic management of setting, forecasting, and controlling budgets
  • Risk management experience, including maintenance of risk registers and supporting department in the management of risks
  • Experience of dealing with high profile VIPs, potentially high-risk events and successful liaison with high ranking internal and external agencies
  • Experience of invitation to tender and successful contract monitoring against SLA’s and KPI’s
  • Adaptable and agile approach

Further information

Contract Details:

  • Grade:                          Professional Services Level 5
  • Type of Contract:           1 x Full time, open-ended position
  • Working Hours:             40 hours per week
  • Location:                       All Imperial College London Campuses
  • Department/ Division:    Security Services / Campus Services 

In addition to your competitive salary, other benefits offered by the College include:

  • Career development training
  • Generous holiday allowances
  • A company pension scheme
  • A reduced rate in our sports centre
  • Interest free season ticket/cycle loan schemes

To apply for this role please contact Lisa Ross or Matt Adams via [email protected] with an updated version of your CV or call 020 7198 6060. In the first instance you will be sent an information pack with details about the role and recruitment process, but the team at TPP are on hand to answer any questions that you may have about the role, so please do get in touch if you want a confidential discussion.

Advert closing date:                Friday, 14th April 2023

Provisional interview date:      Wednesday, 26th April 2023

Imperial interview dates:         May 2023


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