Guest Service Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest-growing hospitality companies and be involved in the excitement of our latest hotel opening – Hampton by Hilton Nuneaton.

Hampton by Hilton Nuneaton will form part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel will feature 145 rooms, meeting space and a fitness centre.

Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub. Do you want to be part of this exciting project?

Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.

A WORLD OF REWARDS

• Annual Salary up to £25500
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team

What will I be doing?

• Assisting the Front Office Team and Guest Operations Manager in leading the department
• Drive our Hilton Honors enrolments as well as the generation of room revenue
• Achieve the highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable arrival and departure experience. To be a passionate host and highly collaborative member of the Guest Operations team
• Develop a high-performing guest operations team, and deliver brand-specific customer experiences (mainly in FO but also across Guest Operations).
• Serve as a point of contact for regular and VIP Guests
• Complete daily admin duties
• Welcome guests on arrival, deal with during stay queries and handle departure – all to standard.
• Supervise, lead and coach the front line team to reach their potential
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

What are we looking for?

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Min 2 years’ experience in a similar FOH focused role. Focused service brand background, with ‘hands on’ experience/knowledge preferred. Ideally already in leadership/ supervisory position, looking for progression. Interest, knowledge or experience in pre-openings, PMS, Front desk desirable

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands vacanciesineu.com Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Guest Service Supervisor

Location: null

Requisition ID: HOT0AZH0

EOE/AA/Disabled/Veterans