Guest Service Associate

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

1. Greet guests with enthusiasm, providing a warm welcome and efficient service, including handling phone calls professionally.
2. Master our food and beverage offerings, guiding guests to perfect choices and eloquently describing menu items, including allergen information.
3. Resolve conflicts and solve problems swiftly, ensuring guest satisfaction at all times.
4. Maintain a clean, organized workspace and ensure all supplies are readily available for guests and team members.
5. Boost revenue by promoting hotel services and upselling when appropriate.
6. Prepare food and beverage areas to Accor Hotels’ high standards, demonstrating attention to detail.
7. Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
8. Develop expertise in beverage offerings and manage stock efficiently.

Qualifications

1. Prior experience in a customer service or hospitality role is preferred.
2. Familiarity with hotel operations and procedures is a plus.
3. Basic knowledge of point of sale ordering systems is desirable.
4. Ability to handle cash transactions accurately and responsibly.
5. Willingness to undergo training and professional development as required by the hotel.
6. Must be legally eligible to work in the country where the hotel is located.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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