Guest Arrival Expert (Luggage Porter)

Additional Information

Job Number 24186898

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom, E14 4EDVIEW ON MAP (https://www.google.com/maps?q=London%20Marriott%20Hotel%20Canary%20Wharf%2C%2022%20Hertsmere%20Road%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20E14%204ED)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments!

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

What we’re looking for

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

What you’ll do

• Greet and escort guests to rooms.

• Open doors and assist guests/visitors entering and leaving property.

• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

• Transport guest luggage to and from guest rooms and/or designated bell area.

• Assist with luggage storage and retrieval.

• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

• Supply guests with directions.

• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.

• Communicate parking procedures to guests/visitors.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Perks you deserve

• Discounted accommodation at Marriott properties across the globe

• Discounts at Marriott F&B outlets across the globe

• Free on duty meals

• Free uniform & dry-cleaning service.

• Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.

• 20 days holiday increasing with service (excluding bank holidays)

• Employee Assistance Program

• Training and Development opportunities

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.