Company Description
Groups & Events Coordinator
Full time, permanent role
The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.
The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What you’ll do…
- Managing the meetings and events enquiry process from start to finish, answering calls and emails, sending proposals, converting enquiries and taking the event through the planning and logistical stage to handover to operations.
- Negotiating meeting & events rates with clients, in line with the selling guidelines, to assist in achieving the hotel’s revenue targets.
- Following up with clients post event to get feedback and secure repeat business where possible.
- Cross-selling all global Hoxton and Ennismore properties, where applicable, to maximise revenue opportunities across corporate segments.
- Ensuring Opera Sales is up to date by putting inputting new enquiries into the system.
- Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.
- Conducting show arounds on property.
- Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
- Effectively co-ordinating activities related to booked meeting & event business with other departments, ensuring client’s expectations are met by maintaining team communication.
- Maintaining excellent Hoxton product and brand knowledge and upselling wherever possible.
- And yes, there’s a little admin … ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that!
- Supporting the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.
Qualifications
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You’re passionate about hotels and specialise in groups & events at an executive level.
- You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
- A people person, great at building strong and lasting relationships.
Additional Information
What’s in it for you…
- The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Excellent discounts across The Hoxton and the global Ennismore family.
- A competitive package and plenty of opportunity for development.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
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