Group IT Team Lead Italy

Job title:

Group IT Team Lead Italy

Company:

Atlas Copco

Job description

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.As a Team Lead, you will manage the relationship, the demand, and coordinate service delivery as per agreed service portfolio in line with overall Atlas Copco IT strategy.Main taks:

• Lead and develop the Italian based IT team. People evaluation and development.
• Support all computers in Italy and rest of IT related assets
• Manage, deployment and maintenance of IT equipment ( Azure resources, PC’s, networks, local software and delivery of services)
• Coordination on Service Desk services for Italy, monitoring service desk activity to ensure actions to resolve are completed within targets.
• Ensure resolution of incidents within SLA
• Main service desk escalation point for the employees in Turley
• Ensure incidents are resolved in a timely and effective manner
• Cooperate closely with other service Teams to ensure high quality support for the business including operational and continous improvements
• Identify local business needs and translate them into business demands when applicable.
• Lead local initiatives/projects when required and coordinate for a smooth delivery of regional or global projects into Italy

To Succeed you will need:

• Leadership and people management skills
• A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt, and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• A person who complies with our DNA =

Commitment – Interaction – Innovation * Fluent Italian and English speaker is a mustKnowledge & Experience:

• 4 years of experience as a first level service desk IT support with frequent customer contacts.
• Smartphone usage (Android & Apple) for basic end user support
• W11 Client
• Microsoft Office 365- Windows Server 2016 Administration (User and Printing services management)
• End user Hardware support knowledge.
• Basic networking knowledge and troubleshooting.
• Fluent in English and Italian.

Workplace: Cinisello Balsamo (Milan, Turin)Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Expected salary

Location

Milano

Job date

Sat, 19 Oct 2024 01:44:29 GMT

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