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Position Overview
The Groups, Conference and Events Sales Manager (GC&E Manager) is responsible for driving Groups & MICE sales and the delivery of a client focused service that results in the achievement of business revenue objectives.
This will be achieved through the provision of a well-organized and responsive booking service alongside proactive sales initiatives, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored event management service.
The GC&E Manager will also manage the daily operation of Event Planning to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis
The GC&E Manager will assist the GM & SM to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials – post masters (PM’s), deposits payments & schedules and monthly hotel credit meetings. They will provide excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, negotiating rates, contracting and pre –event, during event and post event planning.
They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business.
Main responsibilities
Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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