Global Service Desk Agent – German Speaker
Equinix
Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Global Service Desk Agent – German SpeakerJob SummaryAn exciting opportunity to join our Global Service Desk team based in Warsaw! We’re looking for someone who can speak and write in fluent Dutch, English (and/ or German) to join the team providing tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat!
In this role you will be taking care of a variety of challenges and from your direct contribution assist our customers so they can continue their day-to-day business.When joining our team be prepared to learn a lot, laugh a lot but most of all be included in our Equinix family. Our Service Desk is an environment which is constantly changing and where you really can make a difference. Our atmosphere is welcoming, and your colleagues are driven and involved. Equinix is a company where there is room for personal development and where improvement proposals are highly appreciated. If you are someone who is looking for their next challenge, eager to learn, open to shift work, has an eye for detail and with solid experience in customer support APPLY to join us!Responsibilities
Customer SupportProvides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and companyMay also have involvement in escalation support at the tier 1 and 2 levelsHandles more complex issues and customersMay handle some specialized functions such as 1st level billing support, portal onboarding and simple GAM requests
Warszawa, mazowieckie
Sat, 21 Dec 2024 08:25:11 GMT
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