Global Retail Education Director

Location:

(75002) France

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

Coty

Job ID:

131058437

Posted On:

06 September 2024

COTY is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care, sold in over 150 countries around the world. Global leader in fragrance and number three in color cosmetics, COTY is committed to innovation and excellence in skincare and niche fragrance brands, and aims to create exceptional consumer experiences and drive market growth through strategic initiatives and operational excellence. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment.

One of the biggest successes of these past years, Coty is reinventing itself by strongly developing Retail, Skincare, Niche fragrances and is looking for its new Global Retail Education Director Prestige, within a newly created Global Retail pole.

Reporting to the VP Global Retail, your role will be pivotal in driving customer acquisition, engagement, loyalty, and retention across all touchpoints, ensuring an exceptional brand experience for our clientele, and focusing more specially on the High-Net-Worth-Individuals communities of customers.

By joining the Global Retail Prestige Team, you will highly contribute to build the strong foundations of a compelling client-centric approach across all departments, channels and markets.

THE ROLE:

-Retail Education Strategy and Programs

-The Global Retail Education Director oversees the execution of the Retail Education strategy establishing global consistency and brand equity, while considering local markets’ needs and channels specific needs (open sales environments: department stores, free standing maisons and/or boutiques, spa & clinics); ensuring programs and formats are results-driven and interactive.
 

-Working closely at a 360 capacity with Brand Teams, Regional Retail Education Leads, Transversal Teams, the director ensures that training programs translate brand insights into meaningful, on-brand retail education initiatives; ensuring that market-specific and cultural needs are met within retail in-store environments and virtual programs.
 

-The Director implements the strategy for Transversal programs and collaborate with Brands Teams to develop operational training modules & contents aligned on the Retail Excellence Business KPIs: selling behavior & coaching, client discovery & engagement, luxury service skills, soft skills linked to digital (such as livestreaming, omni canal, etc.) to support the global business, functioning as a resource and leader for the Regions, providing both product and sales expertise – with expert consideration on ensuring cultural needs.
 

-Performance objectives are also established by the Director, including conceptualization and implementation of learning outcomes, and assessment tools using established instructional theories and design principles.
 

-Partner and collaborate with Marketing, Omni channel, Communication teams, Research & Development, and Digital teams to assist in the development of in-store & digital initiatives of Fragrance, Makeup and Skincare for all retail education channels.
 

-The Director works with cross-functional departments globally and locally to develop and reinforce KPIs and continuously communicate opportunities for priority brands/launches. Evaluate and prioritize learning needs of specific retailer employee segments to create training solutions to enhance brand and product passion.
 

-Retail Education Academy and Education Community Management

-The Director contributes to build, inspire, and animate all year-long Coty’s Community of Education Leads worldwide, based in regional markets, in partnership with Brands’ Education Teams.
-The Director works closely with regional markets’ executive leaders to continuously evaluate and elevate the expertise, the professional and soft skills of Coty’s Education Teams, Beauty Advisors and Estheticians all over the world, driven by the ambition to deliver a world-class client experience across all touchpoints, in a consistent way.
-The scope includes annual plan of training offerings both Global and Local, planning of Retail Education Seminars and Incentives to drive the key behaviors to succeed, and future program visioning and execution.
 

-Coty’s world-Class Retail Signature

-The Director collaborates with both Global Retail Excellence and Retail Client Engagement teams to define and execute a world-class Retail Signature and Client Experience to be implemented in every point of sales and translated into a compelling Playbook (Retail Excellence Bible) to support the stores openings plan and sustain the business growth.
 

-Leadership, stakeholder communication and development
style=”margin-bottom:11.0px”-
-Lead and mentor a team of Education & Training professionals, fostering a deep culture of excellence, innovation, ambition, collaboration, and continuous learning.
-Strongly contribute to infuse a deep Client-Centric Retail Culture internally, at the different levels of the organization.
-Present Retail Education strategies, initiatives, and results to senior management, providing regular updates and insights on performance and opportunities for optimization.
 

JOB REQUIREMENTS:

style=”margin-bottom:11.0px”-
-15 years of commercial, retail education and/or omnichannel experience – experience working with Asian markets.
-Creation of global Education guidelines.
-Excellent knowledge of the 3 beauty categories make-up, fragrance, skincare.
-Excellent knowledge of omnichannel: digital trends, retail landscape and emerging consumer behaviors.
-Strategic thinker with a results-driven mindset and a passion for delivering exceptional customer experiences.
-Strong leadership skills with experience in managing and developing high-performing teams.
-Digitally connected and aware of ongoing global trends especially in Asia.
-Ability to work collaboratively, influence power and build positive/effective business partnerships.
-Natural agility and entrepreneurial skills to adapt to a fast-paced evolving environment and organization.
-Excellent communication and presentation skills, ability to interact with all levels of management, and to influence stakeholders in a continuously evolving environment.
-Must have outstanding interpersonal and communication skills, both verbal and written.
-Highly organized with strong attention to details.
-Occasional international travel required (25% to 35% of the time).
-English and French fluent required. Mandarin would be a plus.
 

Join us in shaping the future of luxury retail and making a meaningful impact on the lives of our discerning clientele. Apply now to be part of our dynamic team as the Global Retail Education Director.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.