Global Product Support Engineer (all genders)

The Group You’ll Be A Part Of

CSBG Global Product support Team 

The Impact You’ll Make

Lam Research AG Villach CSBG Clean is seeking Hardware / System engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Lam CSBG Clean (Spin Processor, DaVinci & DV-Prime) equipment experience is preferred.

What You’ll Do

• Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
• Provides support to engineering and service products both at the factory and in the field
• Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
• Creates and updates documentation for field service engineers and customers
• Support reported product issues by the field service engineers via problem reports
• Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Represents Lam by creating material and expertly presenting technical findings to the customer
• Can take place at the factory or in the field depending on the need
• Can include travel at short notice (24 hours)

Who We’re Looking For

There are certain working conditions and requirements for this role, requiring ability and willingness to:

• work in confined spaces, in cleanroom environments
• wear and function in full personal protective equipment
• work with chemicals

Preferred Qualifications

• Technical education in electronics, mechatronics, engineering or other applicable field of study
• Minimum of 5 years of related experience in Electrical Engineering/Mechatronics
• Completed exam of HTL in Electrical Engineering or other applicable field of study
• Excellent presentation skills
• Proficiency in English (oral and written). Any other language would be an asset
• Willingness to travel ~25% worldwide is a requirement of this position

This position is subject to the Austrian Collective Bargaining Agreement (CBA) for employees in the Metal Technology Industry in occupation group E or F depending on education. A higher payment is negotiable depending on expertise, education, and skills. The monthly salary is paid 14 times per year.

Villach – a great place to live and work 

Follow the link www.welcome2villach.at and you will find on the spot the most important information about living, working and studying in and around Villach/Austria.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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