Global IT Hub – Junior Tech Specialist

Position Snapshot

• Nestlé in Italy, Milan headquarters
• Nestlé welcomes people with disabilities
• IS/IT – Workforce 360 Collaboration, Content and Portal Team member reporting to the Regional Operations Manager
• Permanent contract
• Full-time work on location with optional remote working
• Bachelor’s degree in computer science, systems analysis, or related studies and experience
• 2+ years of hands-on experience in Microsoft collaboration technologies
• Effective English communication.

Position Summary

Are you a talented ISIT Junior Technology Specialist ready to join Nestlé’s new Workforce 360 Collaboration, Content and Portal Services team in Milan, Italy? We need your knowledge and expertise to support our collaboration applications and technologies, as part of the continuous value delivery of our Products in the Europe region and worldwide. You are part of the team responsible for products like Social and Collaboration tools (Workplace by Meta, Viva Engage and Microsoft Teams) and other Productivity Tools like Microsoft 365 Office Apps used by nearly 300.000 of our employees. Work with other technology specialists, to support today’s collaboration technologies while constantly delivering tomorrow’s innovations to our workforce. 

A Day in the Life of an IS/IT Junior Technology Specialist:

• Assist with providing specialist consulting, guidance, and support for at least three of the products managed by your team: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive for Business, Planner, Forms, Sway, Delve), Social Collaboration (Viva Engage, Stream, intranet), and Microsoft 365 Office Apps (Outlook, Word, Powerpoint, Excel).
• Assist in monitoring IS/IT service partners to ensure they provide the necessary service levels, system performance, and functionality to support business operations.
• Assist with support processes including incident, problem, change, and configuration management, working closely with product or platform teams
• Support the technical activity (design, build, testing) in significant or complex innovation initiatives of the product teams for the quality delivery of new technoligies
• Support to deliver efficient, secure and compliant IS/IT systems that fulfil the business needs
• Support the implementation and management of IS/IT quality and efficiency improvements.

What else will make you successful?

• Have theoretical and on the job experience on at least three of the following technologies: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive for Business, Planner, Forms, Sway, Delve), Social Collaboration (Viva Engage, Stream, intranet), and Microsoft 365 Office Apps (Outlook, Word, Powerpoint, Excel).
• Excellent English communication skills applied with different stakeholders, nationalities, face-to-face and remote
• Proven ability working in Agile project teams, providing advice and guidance on opportunities, impact, and risks that take account of technical and architectural needs
• Excellent analytical and problem-solving abilities
• Experience working in industry user groups with key technology partners
• Strong Understanding the practical application of technology trends, leading industry analysts (Gartner, Forrester)s and new evolving business models.

More about Nestlé IT

Workforce 360 is Nestlé’s exciting and diverse product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work. We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 98.4 billion Swiss Francs in sales in 2022 and 308,000 employees worldwide. We continuously improve our products for the workforce, operating in 188 countries by embracing Agile ways of working and evolving to quickly address new requirements. We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience, we also quickly resolve issues as they arise. Learn more about the Nestlé Group and reasons to join us on www.nestle.com. 

Only cvs written in English will be considered.

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