Global IoT Analyst – Smart Facilities- IPSA 9

Job title:

Global IoT Analyst – Smart Facilities- IPSA 9

Company:

United Nations Development Programme

Job description

• Set up IoT network and Digital Twin infrastructure for the IoT foundation project in UNDP Country offices and government projects sponsored by UNDP under the umbrella of Smart Facilites concept. Integrating the solutions with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
• Provide technical support to IoT foundation project in UNDP Country Offices and other Smart Facilites projects related to network and connectivity. Resolve issues related to networks and Smart Facilities services using standard troubleshooting procedures and resolve any infrastructure-related issues according to SLA.
• Handle incoming incidents escalated through the internal ticketing platform and monitor alarms sent by NMS. Escalate complex incidents or issues requiring vendor or Level-3 support intervention.
• Facilitate capacity-building exercises by assisting in the preparation of global webinars and trainings, providing on-site operational support as required by UNDP Country Offices with guidance from the team lead.
• Contribute in developing the operational support system to provide efficient responses and develop guidelines for end-user training, related to IoT and Digital Twin projects.
• Support ICT managers with requested non-technical and technical support requirements of UNDP Country Offices through consultation with the supervisor. The incumbent will closely collaborate with other ITM internal teams and provide support as needed.
• Write documentation related to IT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 for both the rollout process and documentation.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

• On a day-to-day basis, the Global IoT Analyst will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and ICT Specialist for IoT projects.
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team
• Progress reporting will be done in the monthly team meeting and also Weekly SICU meetings.

Competencies Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies Thematic Area Name Definition
Business Direction and Strategy System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Digital and Innovation Internet of things (IoT) adviceKnowledge of how IoT works, and ability to advise onthe opportunities and challenges for governments andsociety
Digital & Innovation Data engineeringAbility in programming languages such as SQL,Python, and R, be adept at finding warehousingsolutions, and using ETL (Extract, Transfer, Load)tools, and understanding basic machine learning andalgorithmsInformation Management &Technology IT Security ManagementKnowledge of Cyber Security technologies,processes, techniques and tools. Apply practicalinnovations to solve cybersecurity problems.Capability to keep UNDP systems and data safe.Knowledge of ISO 27001 principles. CSSIP, CSIM,CISA or equivalent certification desirable.Information Management &TechnologyNetwork, Communication andInfrastructure ManagementAbility to develop/integrate/operate/manage ITnetwork, communications, Cloud or on-premiseinfrastructure, and new technologies like IoT. CiscoCCIE CCNP or similar is desirable.Information Management &Technology IT Service Delivery & OperationsAbility to deliver the IT products and services tocustomers at the right level of Quality and Costs,taking into account user experience. ISO 20000knowledge. ITIL certification or similar desirableInformation Management &Technology IT Project ManagementCapacity to manage ICT projects, using ITmethodologies and approaches such as agiledeployment and/or waterfall system developmentmethods. PMP and PRINCE2 certification orequivalent desirableRequired Skills and ExperienceMin. Academic EducationAdvanced university degree (Master’s Degree or equivalent) in Electronic Engineering, Computer Science, Data Science or related field is required. OrA first-level university degree (bachelor’s degree)in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantageMin. years of relevant Work experienceMinimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant work experience, preferably in the area of IoT/IT and Digital Twin field or relevant;Required skills and competencies Experience in IoT technologies such as IoT Security, IoT Analytics, IoT platform, IoT connectivity/communication, IoT Device Management, Azure IoT Hub, Azure IoT Central is required;
Desired additional skills and competencies

• Knowledge on MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, JSON will be an advantage;
• Experience in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues will be an advantage;
• Experience in understanding cloud computing strategy and cloud-based infrastructure technologies, in order to apply it in developing infrastructure setup will be an advantage;
• Experience in developing scripts to automate Infrastructure management/operation tasks is desirable;
• Ability in effectively disseminating information through clear communication is desirable;
• Experience in efficiently handle and manage ICT projects based on PRINCE2 or PMP or other standards is desirable;
• UN experience is desirable;

Required Language(s) (at working level)

• Fluency in English is mandatory;
• Fluency in one or more additional UN languages will be an asset.

Professional Certificates Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantageDisclaimerUnder US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Expected salary

Location

København

Job date

Thu, 20 Jun 2024 22:41:32 GMT

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