Global Control Tower Management Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Your Role

As a Control Tower & Operations Specialist, you will be responsible for managing and coordinating FVL Liner CIC operations across multiple trades, with a particular focus on the development and implementation of new trade lanes involving China.

You will act as the key interface between customers, internal teams, service providers, and external stakeholders to ensure seamless shipment execution, high customer satisfaction, and compliance with operational standards.

In parallel, you will contribute to the transformation of FVL Liner operations by supporting continuous improvement initiatives, organizational integration projects, and the deployment of new operational capabilities in existing and emerging markets.

What Are You Going to Do?

Manage Customer Operations

• Act as the primary point of contact for assigned customer accounts.
• Ensure customer requirements are understood and translated into operational solutions.
• Maintain proactive communication regarding shipment status, service performance, and operational requirements.
• Build strong customer relationships and contribute to customer satisfaction and retention.

Coordinate Shipping Activities

• Manage the end-to-end execution of RoRo and CIC shipments.
• Process shipping documentation and customs-related requirements.
• Coordinate vessel arrivals, cargo releases, and cargo deliveries.
• Ensure compliance with all regulatory, customs, and operational procedures.

Drive Operational Excellence

• Monitor shipment flows and adjust transport plans according to customer needs.
• Collaborate with internal teams and external partners to ensure smooth cargo movement.
• Maintain accurate operational data and reporting.
• Identify operational risks and implement corrective actions when required.

Support Continuous Improvement and Transformation

• Participate in the diagnosis, design, and implementation of improvement initiatives.
• Support the integration of CIC Control Tower activities into the FVL Liner organization.
• Contribute to projects aimed at improving service quality, efficiency, and customer experience.
• Promote standardized processes and operational best practices.

Implement New Trade Lanes

• Support the launch of new FVL Liner CIC activities in new countries.
• Coordinate operational setup, stakeholder alignment, and onboarding activities.
• Travel when required to ensure successful implementation and adherence to operating standards.
• Strengthen CEVA Liner’s local presence by supporting business development opportunities and promoting our services.

Who Are We Looking For?

Education & Qualifications

• Master’s degree in Logistics, Supply Chain, Transportation, Business, or a related field.
• Fluent English, both written and spoken.

Experience

• 1 to 5 years of experience in logistics, transportation, shipping, supply chain, or related operational environments.

Technical Skills

• Solid knowledge of logistics and transport operations.
• Understanding of shipping, customs, and international trade processes.
• Experience in process design, implementation, and continuous improvement.
• Strong analytical and problem-solving capabilities.

Personal Competencies

• Excellent organizational and multitasking skills.
• Customer-focused mindset with strong relationship management abilities.
• Proactive and process-driven approach with a continuous improvement mindset.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to interact confidently with customers, management, and cross-functional teams.
• Adaptability, autonomy, and willingness to work in an international environment.

What Will Make You Successful

• A passion for operations and customer service.
• The ability to coordinate multiple stakeholders across countries and functions.
• A strong sense of ownership and accountability.
• A continuous improvement mindset combined with a practical execution-oriented approach.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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