GFS Continuous Improvement Lead
GlaxoSmithKline
GFS Continuous Improvement LeadGlobal Finance Services operates GSKs global finance processes, delivering our ambition for patients through best-in-class finance services (P2P, C&C, O2C and TPF). This role reports directly into the GFSLT role of Global Head of Experience and Engagement and will be responsible for the design and delivery of our Continuous Improvement Mentoring strategy across our processes globally. The role leads a team of 3 direct reports and an overall team size of 5.Responsibilities:Responsible for the design and delivery of GFS CI Mentoring programme to deliver our Ahead Together priority of a new way of working across GFS teams globallyThey will define the approach to initial CI bootcamp for all GFS teams, and the ongoing mentoring programme to ensure the definition and embedding of a CI mindset in our GFS process delivery teams in all locations. The role is critical to the delivery of impactful initiatives including:– Embedding our #AheadTogether culture and defining GFS culture of continuous improvement, service delivery and user experience– Identifying what GFS people need to thrive in CI and the resulting interventions designed and delivered globally across our teams– Identifying and working with the Engagement & Experience lead and other Enabling Teams leaders to embed the use of CI governance and tooling across GFS– Working with their peers to develop and embed CI Communities across our global locations to reinforce the CI mindsetIn addition holding hub specific CI mentoring accountability as below:Responsible for developing the delivery of in hub CI Mentoring from the CI mentor locally (and providing the CI mentoring in the Poznan hub) and CI specialist in each locationOversee programs to build employee awareness, knowledge, and engagement in CI through thoughtful, innovative ideas strengthening one Finance and company’s cultureDevelop the CI specialists and coach them to achieve Black Belt status by end 2025Continuously developing self and supporting others:Is responsible for leading own team and developing them so that they are engaged and able to thrive in their roles; actively contributes and is responsible for the Thriving People Strategy and related delivery plans to support GSK’s ambition to be a place where all our people can thriveAct as a critical friend and adviser to peers across all elements of the continuous improvement agendaAct as coach and mentor to GFS people for CIDevelop individuals and manage key talent and ensuring no drop in service as staff move onProvide regular, quality feedback that helps team members learn and grow their capability – Understand what support teams need in order to be truly empowered and energisedChampion processes that ensure the quality of the talent pipeline in the organisationContinuously identifying ways to simplify and improve activities across all of our processes:Constantly striving for performance improvementsChallenging the status quo/accepted ways of doing thingsBringing simple, clear focus to the key drivers of performanceEmbedding disciplined, rigorous and systematic ways to monitor and improve performanceDefining the right capabilities in the organization and ensuring they are built/developed to deliver our strategyPutting the customer/patients at the heart of every decision:Taking time to build quality relationships with senior stakeholders and customers to truly understand their needs and how GFS can support them to deliver for our patientsResponsible for delivering GFS’ approach to Experience Engagement aligned to the GSK directionContribute to Global GSK thought leadership on CIMaking the connection to the customer clear when communicating business decisions or improvementsRequirements:University Graduate – Post graduate qualification in Continuous Improvement recognized methodology eg. Lean/Six Sigma Black BeltBusiness acumen and leading across a matrix organizationStrong team leadership experienceExcellent communication skills at all levels across the organisationExperience working with client groups with ability to influence and challenge stakeholders at senior levelsExperience working in cross-functional teams and across a matrix environment – Strong team building and influencing skillsAbility to establish a high level of credibility and forge strong working relationships with senior internal and third-party stakeholdersFluent EnglishPreferred experience:Significant experience working in a large global matrixed organisationHealthcare/ Pharmaceutical IndustryExperience of working with and delivering results with outsourced providersDemonstrated risk management, process improvement, and project and change management skills, user experience and design thinkingWhy GSK?How you will be rewarded:We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-classCareer with purpose – whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longerPossibility of developing within the role and company’s structureAdditional benefits (bonus plan, company car, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund)CIMA/ACCA qualification support (Approved Employer)Access to newest technologies and solutions
60% remote work available based on the agreement with Line ManagerIntegration eventsCareer at one of the leading global healthcare companiesSupportive & friendly working environmentCorporate culture based on our values: patient focus, integrity, respect and transparencyInclusion & Diversity at GSK:Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. Poznań, wielkopolskie
Tue, 18 Jun 2024 22:49:56 GMT
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