German Speaking Customer Service in Valencia

Job title:

German Speaking Customer Service in Valencia

Company:

Blu Selection Spain

Job description

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!Your responsibilities and impact as a Customer Specialist for fintech Industry will be:

  • Support B2B customers mainly over e mail and chat, but also phone
  • Constantly brainstorm with your colleagues to improve the Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

RequirementsSkills, qualifications, and interests you need to succeed in this role:

  • Proficiency in the German language at a native speaking level and a C1 level in the English language
  • Competency in using computers
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You are interested in working in an ambitious team

BenefitsWhat’s in it for you?

  • Spanish classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Mindfulness classes
  • Work at a tech startup where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • Free lunch and breakfast at the office
  • An international working environment with 20+ nationalities

Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.

Expected salary

Location

Valencia

Job date

Wed, 06 Nov 2024 23:53:27 GMT

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