German-speaking Call Centre Agent

Job title:

German-speaking Call Centre Agent

Company:

SkyeBiz

Job description

Join our client as a German-speaking Call Centre Agent and dive into a vibrant life in Poland!
Role is based in Poland20k Euros + bonusThis is a 6 to 12 month roleAbout the Role:Are you ready for a new adventure in Poland?In this role, you will provide service-oriented inbound support for a German bank account.Your responsibilities will include answering customer questions, executing orders on the first contact, assisting with phone banking ID and T-PIN setup, guiding customers through the Postbank app setup, and providing exceptional customer service for all retail banking inquiries.You will also troubleshoot and resolve customer issues efficiently, maintain accurate records of customer interactions, collaborate with team members to improve service processes, and stay updated on banking products and services.Key Responsibilities:
Answer customer questions and execute orders on the first contact
Assist with phone banking ID and T-PIN setup
Guide customers through the Postbank app setup
Provide exceptional customer service for all retail banking inquiries
Troubleshoot and resolve customer issues efficiently
Maintain accurate records of customer interactions
Collaborate with team members to improve service processes
Stay updated on banking products and services
Requirements:
Near or native German speakerWorking Hours:
Monday to Saturday, 8am-5pm (rotative days off)Onsite 100% in PolandHealth Insurance:
Yes, but you need to already have NIF and NISS.If not, you first need to take care of it as this data is mandatory to enrol in health insurance.Why wait?Embrace a new life, make new friends, and explore Poland—all while getting paid!Apply now and start your adventure in Poland!

Expected salary

€20500 per year

Location

Polska

Job date

Sat, 21 Sep 2024 22:30:09 GMT

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