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CPM International
Job title:
German/English Customer Support Agent (WFH)
Company:
CPM International
Job description
Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientWe are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers. The role will require you to develop a sound understanding of the product and services and to embrace brand values.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We´re Curious: Proactive approach to problem-solving and a “can do” attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What will you be doing?
- Providing an outstanding customer experience through every customer interaction
- Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
- Dealing with queries regarding multiple brands and products (across several industries)
- Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
- Embracing our company values and acting as a brand ambassador
RequirementsWhat skills & experience you’ll bring to us?
- A fluent level of German with exceptional grammar and spelling skills
- A high level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Previous experience in a customer-facing role or a call centre environment would be a plus
- Flexibility, adaptability, and ability to multi-task
- Confidence and an enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
- Strong team spirit and a “can do” attitude
BenefitsWhat do we offer?
- Start date: July 29th
- Contract: Temporary (1-month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Monday to Thursday from 9am to 6pm, Friday from 9am to 5pm
- Salary: €19,000.00 gross per year
- Bonus of 300€ every three months during the first year
- Holidays: 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- WFH work model: anywhere in Spain
- Training: One week approximately
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program – Free, confidential, and impartial guidance and support
- Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program – Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
We’re excited to meet you!#wecare#wearecurious#weachievetogether
Expected salary
€19000 per year
Location
España
Job date
Wed, 10 Jul 2024 22:43:59 GMT
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