German/English Customer Support Agent (WFH)

Job title:

German/English Customer Support Agent (WFH)

Company:

CPM International

Job description

Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientWe are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers. The role will require you to develop a sound understanding of the product and services and to embrace brand values.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We´re Curious: Proactive approach to problem-solving and a “can do” attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What will you be doing?

• Providing an outstanding customer experience through every customer interaction
• Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
• Dealing with queries regarding multiple brands and products (across several industries)
• Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
• Embracing our company values and acting as a brand ambassador

RequirementsWhat skills & experience you’ll bring to us?

• A fluent level of German with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Previous experience in a customer-facing role or a call centre environment would be a plus
• Flexibility, adaptability, and ability to multi-task
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• Strong team spirit and a “can do” attitude

BenefitsWhat do we offer?

• Start date: July 29th
• Contract: Temporary (1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Thursday from 9am to 6pm, Friday from 9am to 5pm
• Salary: €19,000.00 gross per year
• Bonus of 300€ every three months during the first year
• Holidays: 24 calendar days per year
• Paid bank holidays + 1 extra day in lieu
• WFH work model: anywhere in Spain
• Training: One week approximately
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program – Free, confidential, and impartial guidance and support
• Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.

• Be you: No need for photos, age, marital status, or gender.

• Our process: Submit CV, then email, phone screening, and video interview.

We’re excited to meet you!#wecare#wearecurious#weachievetogether

Expected salary

€19000 per year

Location

España

Job date

Wed, 10 Jul 2024 22:43:59 GMT

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