Genesys Solution Specialist

Role purpose

As a Genesys Solution Specialist, you will play a significant role in designing, implementing, and optimizing digital and voice solutions.

Key accountabilities and decision ownership 

• Solution Design: Collaborate with technical squad team and internal customers to understand their business requirements and design solutions that meet their needs.
• Implementation: Configure and implement digital and voice applications, ensuring seamless integration with existing systems.
• Optimization: Continuously improve and enhance digital and voice solutions to maximize performance and efficiency.
• Troubleshooting: Diagnose and resolve technical issues related to applications.

Core competencies, knowledge and experience

• CTI (Computer Telephony integration) and Genesys Cloud deep knowledge.
• Java/Python Programming Experience with 3rd party integration modules (CRM, VoiceBot, Cognitive services).

Nice to have

• Experience with cloud technologies (AWS, Azure, GCP…).
• Experience with network protocols, digital and voice technologies.
• Genesys Cloud and AWS certifications.

Location: Milano

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

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