vacanciesineu.com
Role Title: Genesys SME
Duration: 6 week contract
Location: Remote
Rate: £730 per day – Umbrella only (inside IR35)
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Role purpose/summary
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments.
Responsibilities:
Solution Design and Architecture:
Implementation and Configuration:
Technical Consultation and Support:
Performance Optimization and Tuning:
Training and Knowledge Transfer:
Vendor Management and Relationship Building:
Key Skills/requirements
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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