Gaming Community Manager

Gaming Community Manager

• Location

• London, United Kingdom

• Slough, United Kingdom

• Job ID 0000015354

• Category Consumer Service & Contact Center Operations

Job Description

Are you passionate about growing and crafting vibrant communities for young gamers?

If yes, come join us to use yourexpertisein community management to build engaging, safe, and dynamic gaming communities for our youngest fans, includingexciting new ventures like LEGO Fortnite.

Core Responsibilities

• Develop and nurture existing gaming communities, with a focus on LEGO video games and our partnership with Epic Games for LEGO Fortnite.

• Build and implement strategies toestablishnew gaming communities where they currently do not exist, working closely with colleagues in GAME and other relevant areas.

• Collaborate with internal and external partners to ensure cohesive community strategies that align with overall businessobjectives.

• Utilisedata and insights to advise and adjust community engagement strategies, ensuring they meet the needs and interests of our audience.

• Serve as a key member of the Community Management and Moderation (CMM) extended leadership team, supportingengagersand ensuring a clear, effective strategy for engaging with kids and gamers.

• Foster meaningful connections within gaming communities,emphasisingsafety, inclusivity, and positive interactions.

• Actively engage with the community across various platforms to capture feedback,monitorsentiment, and address concerns promptly. Use this feedback to inform game development teams and improve user experience.

• Help enforce community guidelines tomaintaina safe, respectful environment. Educate community members on digital safety and ensure The LEGO Group’s gaming communities are inclusive and welcoming to all players.

Do you have what it takes?

• Proven experience within the gaming industry, particularly in community management and moderation for kids’ or gaming communities.

• A track recordofestablishingand/or growing digital communities.

• Knowledge of the video game value creation chain, including insights into gamerbehaviourand preferences.

• Experience working with social platforms, forums, and other digital mediums to target and engage with gamers.

• Digitally savvy, with the ability to use technology and social media platforms to cultivate community engagement.

• Relevant qualifications in media, communication, digital marketing, or related fields are a plus.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

• Your workplace –When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO ® team today.