Fund Client Service Team Leader

About the Neuberger Berman UCITS Fund Platform: Neuberger Berman’s platform offers our strongest investment capabilities under a UCITS fund umbrella. The complex consists of 54 funds across equity, fixed income and alternative strategies and has $33bn in AUM. It is distributed globally and is supported with offices and professionals in Europe, Asia, LATAM and the Americas.

This role requires an individual with extensive UCITS and QIAIF experience along with experience of a global distribution model. The candidate should have knowledge in and understand all aspects of the UCITS product lifecycle, processing of rebates and global distribution platforms. In this role, the candidate will ensure the continued development and execution of the UCITS operating model, taking into consideration the regulatory and business environment that the funds operate within. Recent experience with and knowledge of Alternatives Fund (e.g. ELTIFs) is also required. The candidate will participate in Fund related initiatives as they arise and requires working cross functionally with a large number of teams in Portfolio Management, Sales, Operations, Legal, Compliance, Product Development, Corporate Finance, and various external vendors that provide services to the UCITS, QIAIF and Alternatives fund range.

Role Overview:

• Team lead for the Fund Operations Team who are responsible for overseeing the day to day service provider operations for the UCITS, QIAIF and Alternatives (ELTIFs) platforms

• Manage the relationships of the extensive network of global distribution platforms that the business deals with through distributor onboarding and continued distributor oversight

• Understanding of the European and US dealing infrastructure key (NSCC, Clearstream, Calastone, etc.)

• Oversee the external transfer agency relationship looking for continuous improvement. Manage the day to day transfer agency relationship being the key stakeholder for operational queries. Manage the AML/KYC process for client on-boardings and reassessments including from high risk and EU prescribed high jurisdictions.

• In-depth knowledge of rebates and setting up of new clients for rebate purposes a key part of the role.

• Coordinate product implementation for the firms UCITS, QIAIF and Alternatives funds in conjunction with various teams throughout the global business, including product launches and fund/share class opening and closures

• Transaction monitoring both in terms of suspicious transactions, daily flows and restricted trade approvals.

• Work closely with various stakeholders as subject matter experts for all operational aspects of UCITs QIAIF and Alternatives funds, demonstrating strong problem solving skills

• Maintain close relationships with global business support teams in both US and Asia

• Monitor and measure the impact of all regulatory developments on the firms UCITS,QIAIF and Alternatives fund range

• Establish new procedures and enhance existing processes by seeking ways to improve and streamline them including any efficiency gains that may be realised through alternative/automated methods.

• Handle certain RFP and due diligence meeting information requests

• Attend and present at client due diligence meetings as a Fund Services representative

• Closely oversee, and coordinate updates to legal agreements

• Drive the effort for creating efficiencies within the team and remove manual processes where possible

Requirements:

• Demonstrable 10+ years’ experience in UCITS and QIAIF operations

• Recent experience with Alternatives (ELTIFs) desirable

• Thorough understanding of a global UCITS funds business, and the client rebate process is key.

• Ensuring SLA requirements are met and monitoring key supplier controls

• Participate in regular meetings with service providers

• Reporting of key management information to the business through participation in various board meetings, and internal governance committees.

• Experience with the NSCC / distribution platforms a bonus.

• Strong analytical skills with ability to evaluate issues, propose and implement solutions, and consider all downstream implications

Who you are

• Highly organized and strong attention to detail.

• Experience in managing a team

• Shows determination in achieving objectives that have been agreed.

• Leads and takes ownership of client queries and other tasks and accepts responsibility for them; knows when to involve others or escalate.

• Highly developed interpersonal skills and the ability to work effectively as part of a cross functional team.

• Excellent written, verbal and presentation skills; ability to communicate in a clear and concise manner.

• Proactive attitude, commitment to continuous learning, and willing to challenge status quo to improve processes.

• Ability and willingness to drive change in a dynamic fast paced environment.

Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com .

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Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $481 billion in client assets (as of June 30, 2024) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.

Tenured, stable and long-term in focus, the firm has built a diverse team—including 750-plus investment professionals and more than 2,800 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by Pensions & Investments as the first or second “Best Place to Work in Money Management” for last eight consecutive years (firms with 1,000+ employees).

Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.

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