FSPO Team Complaint Handler, Dublin or Limerick

Location:

Dublin or Limerick – Ireland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Finance, Banking & Insurance Jobs

Other Industries & Skills: 

Human Resources, Recruitment

Advertiser:

Allied Irish Bank

Job ID:

131161520

Posted On: 

28 September 2024

Role:

Financial Services and Pensions Ombudsman (FSPO)

 
Complaint Handler

Location

: Hybrid working. Base location Dublin/Limerick with blend of remote working.

-Do you have an interest in complaints and resolving issues when things go wrong for customers?
-Do you have an inquisitive mind and a great attention to detail?
 

About the Role:

When things do go wrong for our customers, they often let us know by way of complaint. This allows the Bank to complete an investigation into the matters raised and endeavour to resolve the complaint for our customer. In cases where the complaint has not been resolved to the customer’s satisfaction, they have the right to refer their complaint to the Financial Services and Pensions Ombudsman (FSPO). The first stage in this FSPO process is to engage in either informal/formal mediation in a process known as the Dispute Resolution process. In instances where the complaint is not resolved within this Dispute Resolution process, the complaint will escalate to Formal Investigation.

The successful candidate will be joining the Bank’s FSPO team and responsible for the investigation of complaints and drafting responses to same.

What you will bring:

-MCC qualified. In addition one of the following qualifications is desirable: APA/CIP/QFA/ACII/FCII/LCOI.
-Deliver high quality work with a great attention to detail.
-Prioritise workload in order to adhere to strict FSPO deadlines.
-Proactively engage with different departments within the Bank.
-Be a customer advocate, keeping the customer at the heart of everything that we do.
-Support a strong team culture which aligns to the AIB Values & Behaviours.
 

Life at AIB

At AIB, we have a clear purpose – Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request Apply the Talent Acquisition team at #

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information the Talent Acquisition Team at # when?  Closing date is Thursday 10th October 2024.

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.