French Speaking SD resources

Job title:

Darwin Rhodes

Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Clients: Windows 10, Windows7, Windows Vista, Windows XP,
Knowledge of Active Directory, Exchange
ITSM ticketing tools such as Remedy, Client Service Center, client Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SCCM, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

KNOWLEDGE AND BEHAVIOUR

Customer-focused
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Diplomatic and must have interpersonal skills
Able to understand the business’s objectives
Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
Must have empathy with end users
Professional code of conduct
Must have a good understanding of business units within AMD
Must have basic technical knowledge of all technology used for the business processes