French speaking B2B Customer Experience Specialist

Location:

Riga – Latvia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Secretarial, Office & Administration Jobs

Other Industries & Skills:

Finance, Banking & Insurance, Information Technology, Manufacturing

Advertiser:

Allnex

Job ID:

130796554

Posted On:

12 July 2024

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with “can do” attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  

If you have experience in a B2B or other customer service-facing role and strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities
-Customer and material master data management including pre-order handling;
-Sales order management – to be the first point of contact for allnex customers receiving sales orders;
-Consignment order management & stock oversight;
-Customer request management – to ensure all kind of customer request handling being first point of contact next to sales managers;
-Dispute management – to provide proper handling of customer claims;
-Internal request management;
-Collaborate with sales managers, key account directors, and product line managers to implement price changes efficiently and accurately. 

Required skills and experience
-At least 1 year experience in a B2B or other customer service-facing role;
-Bachelor degree in Economics, IT, business administration, logistics, business and other comparable fields;
-Very good English language skills – oral & written skills;
-French language skills will be considered as advantage;
-Good knowledge of Microsoft Office;
-A logical mindset with high level of precision and responsibility;
-Proficient use and experience with SAP ERP system; 
-Excellent verbal and written communication skills;
-Project management skills.

We offer
-Monthly gross salary 1500 – 1600 EUR, depending on skills and experience;
-Partially working from home option;
-Transportation allowance;
-Health, accident and critical illness insurance;
-Annual bonus program and special recognition awards;
-Excellent working conditions in modern environment;
-An international exposure in a cross-cultural community;
-Training, great opportunities to grow and develop your career nationally and internationally;
-Company’s social events;
-Birthday holiday.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

 

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