Fraud Specialist Customer Service (Dutch/English)

Job title:

Fraud Specialist Customer Service (Dutch/English)

Company:

American Express

Job description

Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.Responsibilities:

• Work inbound and outbound calls to perform charge verifications and take the appropriate action once fraud is confirmed.
• Refer high risk cases, following the escalation policy.
• Ability to detect and minimize fraud risk whilst enabling spend at the same time.
• Handle customers (Service Establishments and Card Members) with the 1 Fraud voice principles.
• Liaise with other internal teams like Fraud Risk Management, Disputes, Global Security, Credit and Card Member service.
• Handle calls with the highest quality standards and ensure we deliver our brand promise ‘becoming the most respected service brand’.
• Proficient at multitasking and navigation in a Microsoft environment.
• Suggest new ideas to improve processes and Customer care.

Required skills:

• Able to work under pressure.
• A team player with excellent communication and analytical skills.
• High level of integrity.
• Ability to work in a fast-paced metric driven environment.
• You are best performing in a feedback driven team.
• You are an ambassador of the Amex blue box values.
• A result driven mindset.
• Able to work with strict compliance rules and processes.
• Highly service orientated and possesses good spoken and written skills in Dutch and English.
• Experience in working in a call centre environment is preferable.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Wed, 07 Aug 2024 22:24:12 GMT

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