FM Regional Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Bradford – there will be a requirement for occasional weekly travel to other sites within the Yorkshire region.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

About Us 

To ensure the delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives. 

Job description

About the Role 

Our Facilities Manager influences with their knowledge and shares their passion for a safe, inspirational and inclusive working environment to provide a better way of working for all colleagues. 

Delivering: – 

• Manage the delivery of FM services in the Regional Centre and Specialist Sites including legacy sites in line with agreed contract performance levels and customer requirements. Demonstrate a proactive approach by ensuring any customer complaints are effectively resolved, and communication and engagement with key stakeholders is transparent and responsive. 
• Supporting the development/evolution of our customer focused services whilst coordinating the performance of hard and soft FM contractors to drive improvement. 
• Review and report on supplier performance, including analysis of risk assessments and technical documents to the Estates team to ensure statutory obligations are maintained. 
• Managing escalations through the contractual process as the need arises by handling and owning raised issues to resolution ensuring effective risk management is applied. 
• Encouraging leadership and direction of junior team members, in addition to adopting a collaborative and supportive approach with the rest of the onsite Workplace Operations Team. 

Person specification

• A collaborator wanting to enhance customer service at all levels, providing feedback where appropriate. An individual who reaches out across the wider organisation and supplies extra support when needed. 
• A planner, approver and implementer of projects within budget who evaluates risks that affects FM space and the building user including works which result in loss of service or building closure. Adopting a thorough approach that demonstrates attention to detail by testing and redefining new spaces effectively and safely. 
• An engager and assessor who provides safe communication spaces for hard and soft FM suppliers and landlords whilst supervising and ensuring performance is regularly assessed. 
• A leader who can self-manage and develop who approaches difficult conversations with managers and colleagues sensitively. Informing and reassuring throughout, be a supporter in mobilising new service providers and de-mobilisation of existing suppliers. 

Essential Criteria  

• Recent substantial experience within a facilities management / contract management function. 
• Clear demonstration of FM Skills in both meeting customer needs and handling supplier relationships. 
• Demonstration of strong customer relationship management and customer service ethos. 
• Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s. 
• Hold an IWFM Certificate Level 4 or equivalent OR to take up the qualification within 24 months of commencing role. 

Desirable Criteria  

• IWIFM Level 4 

National Security Vetting 

Once in post, the successful candidate will be required to successfully acquire National Security Vetting clearance at Security Check (SC) level. 

The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance. 

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Emma Palmer
• Email : [email protected]
• Telephone : 07704 688 493

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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