Field Support Manager

Job title:

Field Support Manager

Company:

Oracle

Job description

Job Description:Lead and manage team of Datacenter Technicians, responsible for the availability of Oracle’s Cloud Infrastructure in data centers for our Amsterdam region.
The role involves significant communication at all levels internally and externally.Requires a 7×24-hours commitment to participate in the manager on duty oncall rotation program.

• This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space.

You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery. * Responsibilities:

• Manage the day-to-day operations in Cloud Hardware Support of all

data center sites under your area, in a 24/7 mission critical environment. * Responsible for ensuring timely delivery of services/tasks

• Effective upwards reporting of progress, KPIs, and incidents.
• Primary point of contact for the Data Center Manager
• Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
• Driving a culture of continual improvement and learning throughout everything you do.
• Participate in Talent review process, performance management, and other topics pertaining to effective people management.
• Understand how to manage IC’s for the best outcome and self-sufficiency.
• Critical thinking, and always wondering how to scale things up.
• Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
• Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.
• We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before.
• The candidate
• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience with five or more years of technical or professional experience.
• Experience in data center infrastructure support in a mid-sized environment (200 – 1000+ server systems).
• Experience in rack and stack equipment including commissioning of new racks.
• Structured cabling skills on fibre & copper.
• Experience in Oracle Hardware installation and troubleshooting.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a “mission critical operations” environment.
• Strong adherence to processes and be a Process Champion.
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Highly service-oriented, reliable, responsible, self-motivated
• Good English (reading, writing, speaking)

Responsibilities:The Manager translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan while routinely coaching first line managers to maximize performance. You will be expected to carefully prepare and communicate employee performance appraisals on a regular basis, while jointly implementing and employee development plan for each team member. Of the more day-to-day activities, you will be ensuring the proper utilization for resources and providing justification for additional resource requests– while maintaining a budget for each individual project. A successful Manager is expected to be totally committed to the delivery of outstanding support and service to customers.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Expected salary

Location

Utrecht

Job date

Sat, 19 Oct 2024 23:09:28 GMT

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