Field Service Engineer – Paris

Overview

Support and provide technical expertise on Lutron’s portfolio of products in the field and remotely.

Lutron Services Company, Inc. has immediate openings for Field Service Engineers in the Paris Area. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment. 

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. 

Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.

Responsibilities

1. Deliver exemplary customer service to Lutron customers in the field.
2. Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
3. Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
4. Sell Lutron’s service products, such as service contracts, and system upgrades
5. Support Technical Support team when needed.
6. Participate in Customer Education sessions
7. Stay aligned to Lutron’s culture and values
8. Be Passionate
9. Be flexible and adaptable to changing markets
10. Be innovative thinker
11. Be Customer focused
12. Be ethical

Qualifications

1. Degree in Electrical Engineering, Electronics or Computer Science desirable 
2. 3-5 years Electrical and construction site experience
3. 3-5 year hands-on Lighting/AV commissioning experience
4. Knowledge in lighting controls, building management systems or computer networking is required
5. Strong problem solving/fault finding skills
6. Ability to travel frequently including other countries within Europe
7. Proven ability to work independently with minimal supervision, self-motivated
8. Excellent communication and organizational skills
9. Valid Driver’s license
10. Fluency in English and French (other languages would be an advantage) 

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and comprehensive benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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