Field Service Engineer

Job title:

Field Service Engineer

Company:

Smiths Detection

Job description

Company DescriptionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionAs a Field Service Engineer, you’ll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site specifically of Schiphol ensuring first class customer satisfaction.You will be based at the site and you will work in a shift pattern.Responsibilities:

• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently
• Review logs for open issues, prepare formal reports for client
• Mainaint and calibrate tools and test equipment
• Provide technical support to client and peers
• Participate in the site surveys, pilot programs, special projects and meetings
• Establish and maintain close relationships with Senior FSEs and Product Managers
• Ensure compliance with health, safety and environmental policies
• Communicates technical information in a clear, concise, and highly effective method
• Informs management and other service departments of technical service issues.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.Qualifications

• Education /qualification in engineering (i..e MBO 4 level in electrical, mechanical, electronics) or relevant experience
• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English skills both in oral and writing
• Knowledge of TPM (Total Productive Maintenance) is preferred
• Excellent communication, organizational and interpersonal skills
• Strong client service orientations and ability to handle stressful situations
• Self-motivated and reliable
• Willingness to work in a shift pattern.

Additional InformationWith colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.Join us for a great career with competitive compensation and benefits, while helping engineer a better future.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )

Expected salary

Location

Schiphol, Noord-Holland

Job date

Thu, 28 Nov 2024 23:51:00 GMT

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