Field Service Coordinator

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Coordinator

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Your role and responsibilities

You will have the opportunity to coordinate service works done at site, both for MV and LV systems and ensure it complies with ABB’s and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

Work model for the role is: #LI-Hybrid.

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Finalize site activities with the Planner to provide proper material, administrative and safety documentation, identifying the risks.
• Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
• Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
• Read a single line diagram and give preliminary information about the point of section to the filed service technician.
• Coordinating with the Procurement and Logistics team to procure required services, materials and equipment.
• Building and maintaining strong relationships with stakeholders, acting as a contact point for customer enquiries and an escalation point for project issues.

Qualifications for the role

• You have a solid experience in project management, preferably in service.
• Possess an enhanced knowledge of Switchboards and switches.
• You are passionate about Service and commissioning.
• Degree or Technical Diploma in Electro-mechanical field.
• You are at ease communicating in Italian and English.
• A collaborative, solution-focused approach and strong written and spoken communication skills.

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.

More about us

ABB’s Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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