Field Sales Manager

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Field Sales Manager role is responsible for leading defined area teams to deliver market leading retail sales and growth.

They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.

Please note, ideally this role will be based in Milan and you need to have full working rights in place for Italy.

As a Field Sales Manager, you will

• Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking).
• Lead and manage a team of ambitious Managers, ensuring each manager has clear objectives in line with the sprint process.
• Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the relevant Field Training Manager.
• Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager. People plan to cover (but not limited to): skills gap analysis, development pathways and succession planning, capability upskill and recruitment (focusing on the store management population) across the region.
• Work in close collaboration with the Field Training Manager and NAM to develop a launch and sustain plans for all stores and NPD, to ensure all Charlotte Tilbury Beauty stores reach #1 ranking across all partner department stores.
• Where applicable, champion the differentiation of the department store concession, free standing stores, and Specialty model, contributing to the marketing and service initiatives in both environments, based on customer and store insight; work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all.
• Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store.
• Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time’ and optimal contract coverage that is right for the business.
• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team.

Who you will work with

• You will report directly to our wonderful Regional Sales Manager, EMEA.
• Overall, you will inspire, coach and lead a team of fantastic individuals
• You will closely collaborate with the wider teams within our EMEA function, including Commercial, People Team, Finance, Marketing and the wider Field teams.

About you

• You have demonstrable experience in a field management or multi-site role, with proven experience of building talent and delivering retail growth.
• You are commercially and results driven, with excellent numerical and analytical skills.
• You have strong experience leading a team, you enjoy leading from the front and are all about your team! You inspire, coach and an open and authentic leader, who communicates clearly.
• An excellent communicator: confident and comfortable presenting, able to influence and effectively articulate your point of view. You have exceptional organisational skills and can manage multiple stakeholders with ease!
• You are a confident and authentic presenter, you are able to present to large groups with ease.
• You thrive working to pace, you are able to ruthlessly prioritise and can manage multiple deadlines at anyone time with ease.
• Experience of budget and P&L management, you show great attention to detail and are results-driven!
• Please note, you need to be able to travel within region and to the London Magic Office, as and when required.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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