Job Purpose:
Key account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts.
Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships
Responsibilities:
- Develops a cross-section of large and/or prominent accounts with several changing variables and complexity (incl. growth opportunities., account planning, digital platforms etc.)
- Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits
- Form strategic plans to develop and execute against current business and drive growth
- Creates customer unique selling propositions that protects Margin integrity and promotes long term value based customer engagement.
- Discover and exploit incremental business through excellent customer relationships
- Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)
- Identifies project opportunities together with BDM
- Demonstrates a solid customer engagement strategy including multiple parties and levels that drives successful business outcomes.
- Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix
- Identify customer needs and problems and look to resolve or escalate to the relevant business units
- Gather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities
- Ensure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM
- Drive usage of TD SYNNEX’s e-commerce tool (InTouch) by effectively promoting its benefits with customers
- Maintain and improve customer Service Level Agreements
- Develops tailored customer value propositions against clear understanding of customer business requirements to drive customer engagement
Knowledge Skills and Experience
- 4-6 years of industry/direct customer experience
- Advanced knowledge of TD SYNNEX’s business practices and recognized as a Subject Matter Expert for responsible line of business/technology area(s)
- Outstanding customer relations skills
- Excellent communication skills, particularly face-to-face
- Able to deliver powerful, succinct and convincing presentations to all levels
- Gravitas and business credibility are essential
- Excellent sales skills including negotiation and pursuing results
- Strategic planning skills
- A knowledge of product set is an advantage
- Previous experience in the IT industry would be desirable
- Experience of working with a CRM system (Compass)
- Experience of working with SAP R3 would be desirable but not essential
- Ability to understand and analyze financial inputs (profit / trend margin / OI)
- Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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